KB Service Co

Negative:
- Poor quality repairs: Incorrect parts used, leading to recurring issues and potential safety hazards.
- Overcharging: Excessive charge for minimal service (e.g., $250 for vacuuming).
- Unresponsive customer service: Rude staff and lack of urgency in addressing heating emergencies.
- Inefficient service: Multiple visits without resolution, delays in obtaining parts, and rigid company policies hindering timely repairs.
- Unprofessional conduct: Sending a technician with COVID-19, disregard for customer health concerns, and failure to follow safety protocols.
Positive:
- Some technicians are efficient and provide good service.
- Prompt warranty replacement and quick resolution of AC unit issues.
- Positive experiences with specific technicians, including new furnace installations.

Review Summary