MN Plumbing & Home Services

It is common sense to have an experienced installer when it comes to a gas dryer. Unfortunately, Bestbuy contracted with this company and it turned into a nightmare. Our gas line was NOT connected properly to the dryer, installer was oblivious and did not screw tightly what was needed to secure the connection from gas leaking. Well, you guessed it. Our home filled with gas and we had no idea it was happening until my partner came home late in the evening and said he smelt a strong stench of gas. Over 8 hours of slight smells of gas off and on, we called Xcel and they came out quickly to assess the situation. We ended up vacating our home at about 11 PM, small children included into our cars that cold night up until Xcel arrived and found the issue. The nice tech who assisted in fixing this companies error stated “who in the hell installed your dryer!?” The “T” part that had screws that needed to be tightened, were completely loose and NOT tightened. If you plan to purchase from Bestbuy or use this company to help with installing anything with your gas line, I suggest you look somewhere else. This company failed to deliver a very important job and put myself, along with my family in great danger without us even realizing our home could have easily blew up at any given time.

These fellas came to deliver and install the dishwasher we purchased from lowe's. We had prepared ourselves for issues since our very old 1920s house has some fun configurations, let's say. They got everything set up easy-peas. They were pleasant young men, very friendly, knowledgable and informative. We really enjoyed the service they provided today. highly recommend.

Would rate 0 stars if I could. I bought a washer/dryer set from Best Buy who contracted out to MN Plumbing and Home Services for installation on 25Apr2024. Installation went fine, but they attached the cold water to the hot intake and broke a fastener when replacing the hand rail to my basement. The city inspector came out and wanted two items addressed before closing the permit. I called and had them out to fix the items to code. They had no respect for my property and made a mess in the laundry area, knocking items on the floor and into the utility sink. They failed to address one item completely and only half attempted to fix the other in the three minutes they were in my home, so the inspector sent another letter to fix the same items. Very frustrating because they should know and adhere to code the first time! Since then, I have called almost daily for nearly 2 months to have them come out again. I have not been able to reach anyone for a whole month and no one is returning my messages despite trying to contact 3 different representatives from the list. It is now 25Sep2024, 5 months after install, and I still have a pending permit from their shoddy work. The company had better not use their auto reply that I've seen posted to other reviews that say to call a direct number for assistance, this is the same number I have already been trying! It doesn't work to get anyone's attention. I hope that Best Buy sees this review and others like it and cancel their installation agreement with this company. I will never buy appliances through them again because I do not have time for this nonsense. Avoid this company at all costs if you value your time and sanity.

Two guys came to deliver and install our washing machine, and they did a fantastic job. Great communication, skilled, friendly, on time, and respectful of our property. We are very grateful!