Alto Sewer Service - MN Drain Cleaning Company

Alto Sewer Services sent Devin out to our home on 2/5/25 for a blockage in our basement floor drain under our utility sink. He initially opened a capped pipe to drain the standing water by breaking off the cap as he broke his adjustable pliers and his pipe wrench was not working for the cap. The initial snake he brought in was too large to get into the floor drain so he was going to leave because he cleared the water by accessing the capped pipe. We asking him to clear the stoppage as that’s why we contacted our warranty company. After using a smaller snake he cleared the floor drain and attempted to find the source of the clog in the utility sink ask that wasn’t draining either. He opened the right basin trap side and was struggling with the left side. He inserted the pipe wrench inside the pipe and pulled the flange off the concrete basin. Immediately he started apologizing and said they would set up with the warranty company to have a plumber come out. We didn’t know he wasn’t a plumber AND they told me I *had* to sign a work authorization so he could work on the home. Well when the home warranty company, myself and husband spoke with Zach in dispatch with Alto he simply said that they weren’t liable as I signed a waiver. I wasn’t presented it as a waiver, also super fine print says they’re not liable for faulty plumbing or defective pipes. Not improper use of tools by their technicians breaking our pipes! After Zach said they weren’t liable he hung up and they won’t take further calls. I very much caution anyone from letting them work on your home.