Polar Plumbing Co

I met Lance years ago because my trusted tile guy wanted to use him for our project and I have used Polar Plumbing ever since. Yesterday he installed a new water heater quickly and at a fair price. Responsive trustworthy and good work. Recommend!

I hired Polar Plumbing to install a new water heater when mine started leaking. He is very busy, but worked me into his schedule that day since it was urgent. He arrived in 4 hours with a new water heater and installed it very quickly. The installation was very well done (actually better than the original) and everything was clean and neat afterwards. This was my first time using Polar Plumbing and I have already contracted for toilet replacements with Lance. Highly recommend.

TLDR: The only plumber you need to call, period. Detail: This review is long overdue! In the fall of 2023, we finally decided to replace a 25+ year old atmospheric vent water heater in our 1958 home in Bloomington. We are planning some basement renovations, and in order to accommodate what we wanted to do we needed to move the water heater about 6’ on a diagonal from its then-current location. I did my usually due diligence trying to find the best of the best contractors (Better Business Bureau, Consumer’s Checkbook, Google, Yelp, etc. reviews) and settled on 4 contractors to get estimates from. We were trying to decide between a power vent and an electric (couldn’t replace it with another atmospheric vent due to exhaust considerations), so we needed estimates for both types. To make a very long story short, which included some weird up-selling attempts and one guy shaking my basement pipes and ‘wondering how much longer they’d last’), I had all my contractor contact and estimates; it wasn’t even a close decision. From the start, Lance was responsive, understood the nature of the project, did not try to sell us anything we didn’t need, and his price was by far lowest of all estimates, one by almost 100%. When I told him we were hoping to get it in before the end of 2023, he graciously made sure he got us in before he took some time off. On the day of the job, he and an assistant showed up on time, were respectful of property, were quick with the installation and left the place cleaner than they found it. Since then, we’ve been enjoying worry-free hot water (we went with a 50-gallon electric) and are very pleased we went with Lance/Polar Plumbing. While I encourage everyone to do their own due diligence and get estimates, I for one can say ‘honest work at an honest price,’ and to me that says a lot these days. Lance will always be our ‘first call’ plumber from here on out.

I have used Polar Plumbing for many years, Lance as always done a wonderful job, he gives me a quote upfront. I appreciate that he does a wonderful job. He has replaced my outside water valves, as well as both valves before and after my water meter in the basement. He just installed a new water heater mine was leaking he ordered it immediately late Monday it came in Wednesday he squeezed me in and installed it Wednesday. I am very appreciative!

Lance was fantastic to work with from start to finish. Keeps you informed all along and very reasonably priced, on time and delivers as promised. Will definitely use his services in the future and highly recommend him.

Lance has been taking care of all of our plumbing needs for almost 20 years. From plumbing problems such as leaks or needing toilet repair to complete household remodels of kitchens and bathrooms. Lance has always been there for us. He is exceptionally fastidious and his attention to detail and precision is extraordinary! The job is done right the first time. He is truly a polished professional!

Polar Plumbing was professional, honest, quick. I am so grateful that I called them. Everything was repaired at a very fair and reasonable rate.

They recently installed a new gas line for our gas stove. Very reasonable estimate and did excellent work. Highly recommend.