Pierpoint Plumbing: Kansas City MO

Positive:
- Responsive and quick to dispatch.
- Transparent and itemized billing.
- Good communication (texts, pictures, explanations).
- Professional, punctual, and honest.
- Competitive pricing.
- Some instances of going above and beyond (e.g., correcting overestimation).
- Good work quality in some cases.
- Some instances of prompt service and same-day repairs.
- Offers advice and valuable insights.
Negative:
- Misdiagnoses and overestimates of necessary repairs in some instances.
- Poor workmanship in some cases (e.g., drain cleaning).
- Communication issues (missed appointments, lack of follow-up).
- Inadequate and/or untrained staff.
- Inconsistent service quality.
- Lack of preparedness (e.g., not having necessary parts).

Review Summary