Tim Draper Plumbing
Review Summary
- Positive: Honest, dependable, professional, knowledgeable, courteous, fast service, prompt response, fair pricing, excellent workmanship, and quick installations. Customers appreciate the team's cleanliness and politeness.
- Negative: One customer experienced poor communication, a damaged toilet, a messy work area, and questionable credit card handling practices.
- Overall: Draper Plumbing receives high praise for its service, with some negative experiences reported.
Reviews
View All on Google4.4
(40 reviews)
Matthew Leach
This crew is excellent. When a contractor gives you a bid and the invoices match, that is often not the case these days but these guys are honest and did a great job. Landon and Brian were awesome to work with, they were prompt, and answered my texts after hours of that’s what it took. We had some very minor issues with our faucets that were manufacturing defects and both of these guys came back, on time, and went above and beyond to make sure we were satisfied. I definitely recommend Draper Plumbing if you are looking for a dependable, higher quality plumber for new home construction.
Rebekah Young
We had a great experience with Draper Plumbing. From start to finish, the team was professional, knowledgeable, and courteous. The cost to plumb our home was affordable and they were quick to respond to any questions we had. They did an amazing job!
Jeanne Briggs
Robert was very mannerly and professional. He installed the bathroom toilet quickly and we are enjoying it. Thank you Robert😊
Heath Lammey
Fast service, crew was onsite in 2 days for my bathroom remodel connections. The 2 man crew was very courteous, clean and knowledgeable. The work was completed quickly and the cost was very acceptable. Thank you Tim Draper Plumbing. Highly recommend!
charity brooks
Tim and Robert did an awesome job with our plumbing repair! Very professional and kind. It got done fast!! Thank you
Cynthia Hall
Excellent to deal with, had my new hot water heater installed within 24 hours after contacting him. Very fair price. His employees were fast and efficient. Thanks again, I will utilize Tim's plumbing company in the future when I need any plumbing work done.
G VL
Draper Plumbing came highly recommended, but because of carelessness and poor communication on charges, we will not use their services again. His employee dropped a tool which chipped our new toilet. He also left a mess of dirt and metal pieces on the floor and discarded salt from the old water softener in our tub. The toilet was replaced, but I had to clean up the mess left behind. Recently, our water didn't have its softened feel. I called Mr. Draper to get his advice and asked if I should have a local company run a free test on the water first. He said that his employee could run the same test when he checked the system. After I asked about the cost, he said not to worry about that now, that we should find out what was going on first and discuss it later. His words indicated to me that this was a free assessment of the problem, and I assumed any expenses would be part of fixing the issue. The employee looked in the tank, tested the water, and said the system was working fine. He charged us $65, an expense I was trying to avoid when I asked about taking a sample to be tested first. Mr. Draper should have explained how the system would be checked (a water test) and clear about the cost. In addition, rather than having a card reader to take our payment, the employee wrote down all of my credit card information including the security code on the receipt. Depending on how the receipt was handled, this may be against PCI guidelines which are in place to protect customer credit card information, and it certainly puts it at risk of being misused if it is left out for others to see.
JoAnna Jones
We had our whole house backed up. I called Draper plumbing 7:15 am. They were very busy but managed to be at our home in 15 minutes. I will never call anyone but them. They Protected our floors. Two young men that worked very hard for five hours. They could not have been More professional or polite. We were expecting a huge bill but it was so reasonable we are still amazed. Thank you Draper Plumbing