Arnie's Plumbing, Heating and Air Services
Review Summary
- Positive: Excellent work, professional, clean, knowledgeable, and courteous. Resolved complex plumbing issues, including a kitchen sink backup that others couldn't fix. Happy customers for plumbing, HVAC installations, and annual inspections. Quick after-hours service.
- Negative: Poor initial plumbing/HVAC installation in a new house (leaks, reversed valves, incorrect toilet rings, AC vent issues). Unresponsive and unhelpful regarding warranty issues, including a leaking AC coil and a compressor about to fall off its pad. Poor customer service, including billing errors and unprofessional behavior from staff.

Reviews
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(152 reviews)
Paul Hanson
5 Stars all the way!!!! These guys are the real deal!! We've had Arnie's for two different homes and they always do excellent work! Super professional! They always put in those hospital type slippers when they come into the house. They put mats down on the floor to keep the floors clean! When they're finished they always do a super job at cleaning up! We highly recommend Arnie's!!💗💗💗 Paul and Sonja Hanson
Jeremy Lawrence
September 2, 2020
We purchased a house new in 2018 and Arnies did the plumbing/HVAC. All the sinks in the house leaked upon moving in. The showers valves were backwards. Hot was cold and cold was hot. The toilets had the wrong size wax ring under them and was letting in sewer gas smell. The AC had vents ran under cabinets with no toe kicks installed to get air into room. The most recent issue is our AC froze up and stopped working. The units are less than 3 years old and still under warranty. I called Arnies to let them know. Arnies stated that we didn't have a warranty and didn't want to come out. I had to ask how much for a service call and Arnies does do that right. Finally I got a price and they didn't want to listen to the issues I'd had in past. The AC coil was leaking. It is warrantied. The outside compressor was about to fall off the pad. We had different HVAC company come out and said the welds are terrible on joints. The AC didn't need to be on risers because it wasn't a heat pump. That is was placed on risers because they knew the pad wasn't level when they installed the unit. Arnie's always makes an excuse. They decided to place that unit on that pad. It was their choice. They decided to not come look at their work and make assumptions over the phone. They were mad that I called and expressed all these issues. I couldn't trust them and was going to have another company double check work if it was warrantied. They said if you're doing that just go else where. What I do with my money is my business and I want to make sure the work is done right. Don't do business here. Go elsewhere. Terrible work and customer service.
David Peck
August 28, 2020
These guys are very professional and very knowledgeable. I ordered a new AC and the installers did a great job. I am a very happy customer! I continue to use Arnie's for my annual HVAC inspections. They are top notch people.
Leslie Norman
Arnie’s service & professionalism has blown me away. Last month they rebuilt an outdoor faucet in older home that several plumbers had told me couldn’t. Others suggested a $$ replumb job. Tonight after hours got to house in 30 minutes & fixed in an hour. Highly recommend
Roger Wright
We’ve had to call out a plumber 4 times over the last 2-3 years because our kitchen sink backed up and one time leaked out of the basement ceiling. Nobody could fix the problem. Arnies sent their plumber out who took time to figure out what was going on, crawled between the upper floor and bottom ceiling and changed some fittings. No more problems! We know because our sink doesn’t gurgle anymore like it always did when running our washing machine. No back up, everything is flowing. Thank you so very much! We were starting to wonder if it ever would be fixed.
Shelby Lopez
I had Arnies plumbing recently come out to my house to address an issue with my plumbing backing up. They were on time, extremely professional, knowledgeable and courteous. You can tell this company takes pride in their work, as they made sure to respect my home and really cared about getting my issue resolved . I’ve lived in the same house for over three years and their attention to detail was impressive. My problem was resolved that day, even with the city needing to come out and mark where the lines were. I would highly recommend this company and am so grateful that they were the ones called out for the job.
Monica Nivens
No. Do not go here! We have been using them for years, and randomly got a bill... ( We pay for everything sameday) So I called them .. ummmmm the lady I think Sherry is her name misread something and I told no that was paid and this lady yelled at me... Completely unacceptable oh yeah then we got a call from the guy who actually did the work...and No we didn't owe anything.
ashley covington
Steve and his partner did an outstanding job! They were quick, efficient, and left us very satisfied with their work. We highly recommend them to anyone in need of their services. They were professional, courteous, and went above and beyond to ensure that we were happy with the results. We will definitely be using their services again in the future. Thank you, Steve and partner, for a job well done!