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Arnie's Plumbing, Heating and Air Services

📍 421 W Chase St, Springfield, MO 65803 📞 (417) 865-8847 🌐 Website
4.5 (152 reviews)
Open 24 hours
Heating contractor
Air conditioning contractor
Air conditioning repair service
HVAC contractor
Plumber

Review Summary

  • Positive: Excellent work, professional, clean, knowledgeable, and courteous. Resolved complex plumbing issues, including a kitchen sink backup that others couldn't fix. Happy customers for plumbing, HVAC installations, and annual inspections. Quick after-hours service.
  • Negative: Poor initial plumbing/HVAC installation in a new house (leaks, reversed valves, incorrect toilet rings, AC vent issues). Unresponsive and unhelpful regarding warranty issues, including a leaking AC coil and a compressor about to fall off its pad. Poor customer service, including billing errors and unprofessional behavior from staff.
Arnie's Plumbing, Heating and Air Services thumbnail

4.5

(152 reviews)

5 ★87%
4 ★0%
3 ★2%
2 ★1%
1 ★11%

Paul Hanson

5 Stars all the way!!!! These guys are the real deal!! We've had Arnie's for two different homes and they always do excellent work! Super professional! They always put in those hospital type slippers when they come into the house. They put mats down on the floor to keep the floors clean! When they're finished they always do a super job at cleaning up! We highly recommend Arnie's!!💗💗💗 Paul and Sonja Hanson

Jeremy Lawrence

September 2, 2020

We purchased a house new in 2018 and Arnies did the plumbing/HVAC. All the sinks in the house leaked upon moving in. The showers valves were backwards. Hot was cold and cold was hot. The toilets had the wrong size wax ring under them and was letting in sewer gas smell. The AC had vents ran under cabinets with no toe kicks installed to get air into room. The most recent issue is our AC froze up and stopped working. The units are less than 3 years old and still under warranty. I called Arnies to let them know. Arnies stated that we didn't have a warranty and didn't want to come out. I had to ask how much for a service call and Arnies does do that right. Finally I got a price and they didn't want to listen to the issues I'd had in past. The AC coil was leaking. It is warrantied. The outside compressor was about to fall off the pad. We had different HVAC company come out and said the welds are terrible on joints. The AC didn't need to be on risers because it wasn't a heat pump. That is was placed on risers because they knew the pad wasn't level when they installed the unit. Arnie's always makes an excuse. They decided to place that unit on that pad. It was their choice. They decided to not come look at their work and make assumptions over the phone. They were mad that I called and expressed all these issues. I couldn't trust them and was going to have another company double check work if it was warrantied. They said if you're doing that just go else where. What I do with my money is my business and I want to make sure the work is done right. Don't do business here. Go elsewhere. Terrible work and customer service.

David Peck

August 28, 2020

These guys are very professional and very knowledgeable. I ordered a new AC and the installers did a great job. I am a very happy customer! I continue to use Arnie's for my annual HVAC inspections. They are top notch people.

Leslie Norman