All Service Drain & Sewer Inspections
Review Summary
All Service Drain & Sewer Inspections receives generally positive reviews, with customers praising:
- Prompt and efficient service: Often arriving quickly and resolving issues in a timely manner.
- Knowledgeable and professional technicians: Described as friendly, informative, and thorough in their work.
- Reasonable pricing: Customers found the prices to be affordable and upfront.
- Effective solutions: Successfully clearing clogs and providing recommendations.
However, one negative review highlights:
- Poor follow-up and communication: Issues with missed appointments, lack of communication, and conflicting information regarding availability.
Reviews
View All on Google4.7
(267 reviews)
Chelsea Hensley
Had a blockage in my basement brain and in my kitchen drain (which wasn't what I originally called about but Jeff took a look anyway). Jeff was so great even when there were initially weird obstructions and issues he wasn't sure he could get past, he had one more thing in his back pocket to try and it worked! Super appreciate him and the extra effort and that now both my drains are clear! Price was more than reasonable and didn't take too long either, and he shared a recommendation for a plumber to take care of a related issue. I'll definitely use All Service again!
Mark Swakow
When my basement floor drain backed up this morning, I initially regretted being a homeowner. However, I found All Service Drain Cleaning online shortly thereafter. Jeff showed up within half an hour and cleared our drain clog in under an hour. He was knowledgeable, professional, and fun to chat with! Now I can go back to enjoying my house and backyard. I will be recommending All Service Drain Cleaning to many others!
Grace Smith
I had a the main drain back up into the basement. Called and was able to be seen the next day. Extremely great customer service and the service man was very nice and informative. Highly recommend if you need work done. And the pricing was affordable and not out of this world.
Ben Hughes
Upfront pricing. Waived the original service fee due to my power being out the first time they arrived. Came today and took less than 15 minutes to get everything completely cleared. Jeff did a fantastic job and explained everything thoroughly.
Kevin Farris
When I placed the call it was late at night my basement floor drain backed up. They said they would get to me about 11 the next day. I received a call about 930 telling me they were going to be early. Tracy showed up and did a great job I would recommend them to anybody that needs drain cleaning. Thanks again for your service Kevin, Kathy and Charlie. We definitely would use them again and would recommend them to anyone.
Jeremy Farris
Jeff who handled the initial visit was extremely friendly, this review is not a reflection of him. Unfortunately Jeff was only able to clear one of 2 issues, and recommended to have his supervisor visit to give a second opinion and see about alternative solutions. The officer manager reached out later that day to set up a time for the supervisor to come visit, we agreed for Wednesday at 3 pm. Wednesday morning I get a call asking if I am able to move my appointment to an earlier time, which I was not due to work. The tech said "no problem, see you at 3"...3 hits and no one shows, understandable traffic had been rough and maybe the previous job was taking a bit longer. 430 hits and still no word or sign of them showing up, I call and leave a voicemail for the tech. Thursday afternoon I reach out to the office manager and ask what happened. They apologized saying they had some issues and could send the tech out after his current job, I explained I wouldn't be home until after 6. At that time the tech called and said "I dropped the ball on that" and asked how it could be made right, I explained that I was still open to having them service my line but my availability was now limited due to work - anytime after 6 during the week and after 2 on Saturday. The Tech said their trucks are serviced on the weekends and it would be hard to get a truck back sooner and the evenings is hard due to an early start to his day. He told me he'd look to see what he could do and would get back in touch, it's now Saturday afternoon and I haven't heard from him since the phone call. The office manager sent a message saying they don't staff for the weekends and they had openings for next week. I gave my availability and have received no response, except a reminder to take this survey. Their website shows Mon - Sun open 24 hours, when I made my initial contact it was last Sunday evening and the individual had just gotten home from a job. I'm being told two different things, was ghosted for the original service slot, and have had no follow up. Would not recommend.
Eugene Mitchell
These guys are awesome. I had a drainage backup in an older building with some unique plumbing. Jeff came out within a couple of hours, correctly assessed the problem and took care of the problem within an hour. He also gave me some pointers on how to avoid future issues. I will definitely use them again for any drain issues. They are also correctly priced. Great work and a good price usibg them is a no brainer.
Jenny Anderson
Wow! I have had multiple plumbers out for the back ups we were having and not one of them even comes close to the service Tracy with All Service Drains just provided. Very informative and quick to respond! He explained and walked me through what each issues was, all while continuing to work the entire time. 1000% recommend!!