Bieg Plumbing and Mechanical

Called Bieg on Friday 11/22 to investigate an odor. Taylor told me they could send someone that same day, and that the fee to come out was $89. Taylor called back and said they couldn't make it same day, apologized and said they were having trouble with their computer system. Okay fine, it happens. They can come Wednesday 11/27. Then on Wednesday 11/27 Taylor calls me again, says the computer has me in for an appointment "in the past" and asks what is up. I refresh Taylor's memory that they are supposed to send someone to my house. Okay, they send Glenn out on Wednesday. He arrives at 10:55am, takes a look, takes a picture, suggests a smoke test which he is unprepared to do and says will need to be scheduled for another day, chats with the people on my house, spends some time on his phone, then bills us for $206. I said I was told $89, why is it $206? Glenn says that includes the $89 fee plus 45 minutes of time including the time it took him to drive to my house. I say I was told $89, he says to call the office and says he is not supposed to leave my house until he receives payment. While I call the office, Glenn leaves anyway at 11:22am - he was there for 27 minutes total, and only doing anything work related for a fraction of that. I call Taylor at the office, who says yes the $206 is correct and that they bill in 15 minute increments, i.e. if he arrives at 10:55 they bill for a full 10:45 - 11:00 time slot. I told Taylor I was happy to pay the $89 fee I had been originally quoted, but am not going to pay the $206. Taylor said they will send me to collections, so now I will be paying $0. They can collect this 1-Star review. Glenn also left some tools at my house. He called and said he will come back for them. Feel free to collect those too Bieg.

I utilized Bieg Plumbing to solve a water heater leak and replace both of my main water shut-off valves (I have two) with better quality quarter turn shut-offs, because the old ones didn't properly cut off the feeds when I had to have other work done once. Kevin did my work and he was easily the nicest person in the world you will ever meet. He did the job efficiently and did a wonderful job with my preventative maintenance request. Price was reasonable and though he ran into some issues with my kitchen sink setup he was able to solve the issue without fail and get me on my way. No more more water heater leaks and shutoff valves that actually fut the water off properly unlike the original ones. I would love to request Kevin again for a possible future project I have coming up for my shower valve too.

We had Matt come out and service our kitchen sink that wasn’t draining properly. He was on time, friendly, and did a fantastic job! The price was very fair, and much less than I was expecting to be honest. First time using Bieg plumbing and will definitely call if we have any other issues!

My wife called to have our master bathroom worked on. The front desk told her that they were able to work on our shower even though it’s a two nozzle system (which we have been told by other companies they won’t work on because it is “out of code”). We thought great send a plumber to take a look and get our shower working. Fast forward to this morning, the plumber was very friendly, but before seeing the shower he told me that it would be $1,900 to make the shower up to code. Also said that his company would not allow him to work on our shower. I told him we were not interested in spending anything like that. He looked at our sink, looked at the stack and basically looked around for less than an hour. His recommendation was to stop using the master bathroom until we are able to renovate it. Before leaving he charged us $245 to walk around and point out things that needed to be fixed, that we told him about before entering the house. He did unclog a drain as well. I do not blame the plumber for doing his job however I do think this was shady business practices by the company and should have been told that they would not work on the bathroom before showing up.

I called to have a garbage disposal fixed. We scheduled an appointment between 11am-1pm a few days later. On the day of the the appointment at 7:45am, they said they could come then or probably not at all as they were pretty booked up. I tried to explain that we had an appointment window, one of the bookings was mine, but they then could not guarantee they'd get to us. Do not schedule any appointments with them, they don't keep them!

Taylor took my call and was able to get me scheduled for the next day, which was extra great bc I had another company just not show up that day! Dave came the next day and was able to fix my problem quicky and efficiently, explaining what was happening along the way. He was very kind and respectful. Definitely recommend them!

Frozen, burst pipes recently and we were lucky when we called Bieg. Happened on a Saturday when every plumber in town was overwhelmed with calls. Left a message on their emergency line and scheduler called back with solid info when he could send someone. The guy who came for the first fix was great about texting and calling with his arrival status, very professional and friendly, showed us where the leak was and what he needed to do to fix it (always a challenge in a 130 year old home) and took had it repaired quickly. Later on that night in a different set of pipes in a different wall had an issue - no fault at all by our guy. Called the emergency line, left a message that we had it under control and didn’t need a call back that night but could we talk the next morning about getting us on the schedule again. Impressed to get a call back very quickly confirming that office would be in touch in the morning. That happened and round 2 of fixes happened and this time it was even trickier. They were super careful in minimizing the amount of tile that had to be removed from wall and still not sure how he twisted to fit in to a really tight place. He showed us our new leak and 3 previous (unknown by us) repairs that were “hidden” in the wall. All good and the first guy even called back to ask what happened because he was worried which seems unheard of these days. With Bieg’s help and an insulation company, we discovered the cause of our problem and have a solution. Five star rating due to response time, great service, and quality work.

Almost $450 for a visit of slightly more than an hour to tell me my request could not be completed at all. I had Bieg out last week to look at installing a new garbage disposal. The tech was there for a little over an hour. During this time, he looked at where the pipe behind the sink was located, and told me it was too high to install the garbage disposal. He disconnected my dishwasher, then found the dishwasher could not be pulled out due to the tile being too high in front of it. He then reconnected the dishwasher. Apparently he “re-built” the shut off valve, which I was not aware was happening. I have had this dishwasher disconnected and reconnected in the past with no issues, and have had no prior issues with this shut off valve. He told me that to install the garbage disposal, they would with need to rip kitchen tile out to pull the dishwasher out for access, or go in through the wall on the other side. After this, he asked me if I wanted to proceed, and I opted not to at this time since this was shaping up to be a larger project than initially planned. The goal visit was slightly longer than an hour. So a visit a little over an hour, to tell me my initial request cannot be completed, and my bill was almost $450. I did not receive any estimate of cost during the visit. I expected a charge for a visit, even $100-$200 for the time, but this is absurd. After receiving my invoice, I proceeded to call Bieg to inquire, as the invoice did not have a breakdown of what added up to such a high cost. Upon speaking with a manager, their response was essentially “tough luck, you should have known” because of the labor he did. The “labor” was disconnecting and reconnecting the dishwasher, and then telling me he couldn’t pull the dishwasher out because the tile in front was in the way. $450 for a visit to tell me my initial request could not be done. I’d recommend taking your business elsewhere.