Merlo Plumbing Co. Inc.

So glad I got my water heater replaced with Merlo. Doug did a fantastic job. I highly recommend Merlo if you want high-quality work at a fair price.

Worst people to ever do buisness. They delayed my permits by three weeks. The best was they said they would dispose of my credit card numbers yet didn’t for over three weeks without my permission. They called my landlord as well saying wasn’t going to pay a bill that was not even past DUE! Be careful

I couldn’t be more happy with Merlo Plumbing. They were able to find my problem and fix it, for now. It’s only because my house is old but for now I have a problem fixed. The young man was knowledgeable and cleaned up afterwards. I would recommend them to anyone.

Installed water heater and updated much of the galvanized steel pipe work (100 year old property) in a timely fashion. Worked with both Matt and Doug, easy to communicate with both. Integrity in their work; could have updated more, but they advised not to spend too much money until a direct need arises. Reasonable pricing and will be using them in the future for plumbing needs! Doug Back out Feb. 2022. Was on time , only took about 6 hours what we expected to be 8 in changing shower components, pipes, and a toilet. Old toilet didn't have a shut off valve, so provided a long term valve replacement that avoids having to dig into walls to replace galvanized steel pipes (again old house problems) that would cost us more money & hassles!

My husband has Alzheimer’s and flushed hand towels in two of our bathrooms. We took a chance and called this service. Our tech was very professional and understanding. He fixed everything and his charge was very reasonable. Merlo is definitely our go-to plumber now. Highly recommend.

Always professional, prompt, and get the job done right. When you call they are polite and professional, when you schedule a job they show up on time, and the plumbers that come out are top of the line. They will answer questions, and even offer solutions that my questions didn't address. I have worked with other companies that were not bad, at all, but Merlo goes above and beyond.

If I could give them a negative 5-star I would!!! Called them for a water pressure problem that the water company detailed needed to be done. After reading what the water company wrote, they proceeded to do work that DIDN'T need to be done. Nearly $1000 later and they did NOT fix the water pressure problem. Water company rep called them and told them to come back out and fix it according to their instructions. She also told them to fix the work they did because it wasn't done properly. They sent the "plumber" back who had a bad attitude and did nothing. Said he couldn't turn off the water main (which wasn't true according to the water company rep). Months of contacting them and they wouldn't respond or send out a plumber. Nor would they refund our money, which the water company rep told them they needed to do since they did the WRONG work and did it so poorly. We then had a pipe leak from the work they did do that they were supposed to come and do properly but never did. Water all over our finished basement. We should have made them come out and fix it but truthfully, my fiance' didn't want them to come and make things worse. "Why call an imcompetent company to fix the problem they created?" was his response. I couldn't disagree with his logic. At the very least, they should have refunded our money!!! Will never, ever, ever, ever, ever, ever - did I say "ever"? - recommend this company to anyone. I don't recommend them to you either.

Matt replaced my water heater, PRV, and garbage disposal, all day was quoted on time, showed up at 7:30 and was done by 10:30, great work, friendly professionals and a competitive price. Merlo does what they say, and do not try to upsell!