Taylor Sewer Service

I had a great experience with them. I have a 100 year old city house and I was really nervous of what might be going on with my plumbing issue. They were super quick to respond to my initial inquiry and prompt on scheduling. Brian was so kind and knowledgeable and immediately made me comfortable. I would highly recommend their company!

Above and beyond! Bryan came out to cable my sewer vent and ended up fixing a recurring issue we had at no extra charge.

I've used Brian many times on different properties. The latest was today. I have also used others when Brian is booked out for longer than I can wait. But I always prefer Brian and now is son is working with him so service times are good. He is the most honest business person I've encountered. Always fair prices and he guarantees his work. He will make sure the job is well done before leaving any job site.

Brian is by far the most thorough and patient Sewer Guy! Best family to work with! Very reliable!

ZERO stars! Brian and his son came out to cable a clogged sewer line at one of my apartment buildings. Originally Brian and his son were very friendly and easy to work with however; then Brian got the cable stuck in the sewer line. After about 30 minutes of trying to get it unstuck, Brian’s demeanor quickly changed from friendly to completely unprofessional. He became very hostile and started cursing stating that he was having a great day until he got to my property and I just caused him a days worth of work because he just lost $350 worth of tools in the cable that was stuck in my sewer. He told then began to taunt me stating that the clog in my sewer had been fixed but now I have a cable stuck in the line and he was out of there. When I asked him what he was going to do about the stuck cable, he told me that it was my problem and he was not going to come back. I immediately called the office. I told his wife the reason I chose them as a service provider is that they guarantee their work and gave them an opportunity to come back out and fix their mistake. She agreed that she would talk to Brian after he calmed down and she would get back to me. The next morning she called me back and left a cryptic message to avoid liability stating that after she talk to Brian, he recommend I have someone dig up the sewer line and replace it. So now I have a 30+ ft sewer cable stuck in my sewer. Thanks, Brian! I guess that 20+ years of experience you boast about really means nothing when the going gets tough.

Brian is a great guy and highly knowledgeable. He performed a preventative sewer lateral cabling and let me know that I'm probably fine for the next 24 months without another cabling for my unique situation. I had lots of questions, and he took the time to answer all of them in detail. I will continue to hire Brian for future sewer needs.

They called before coming as they said they would, gave me the time they would arrive, were on time and did a great job at getting our sewer unclogged. They were friendly, courteous and very professional. They gave me good advice on how to prevent a back up from happening in the future. I was completely satisfied with their demeanor and professionalism. The cost was very reasonable. I will always call them if I need sewer service in the future and would highly recommend them to anyone needing sewer service.

They husband and son were very nice. The wife runs the customer service line and is not friendly, helpful or professional. They came out once and charged me, then came out again because the water wasn't on the first time (why wouldn't you ask if the water was on before you came out?). I was told I would get charged an additional $85 when they came back after the water was on as I had already paid for the camera scope. The second time they came out they charged me for several hours at $85 and hour, without asking if I wanted them to continue, and then sent me a bill. I am too busy to be there when someone comes to do work that should not require my presence. I just spoke to them again and asked where the 3" stack was thinking the video was just of the line, not a narrated video of the job. I was talked to with contempt yet again. I work too hard to be talked down to. Because of the large unexpected/unasked for bill, the poor treatment by the Mrs. Taylor, and the fact that my floor drain was "abandoned" I would not recommend this company. Drain medics have spent hours and hours on a drain of mine because people don't do proper maintenance. They cost a $75 flat payment and have a $30 guarantee. If you don't need a licensed plumber/scope for an inspection go somewhere else.