Austin's Pumping Service
Review Summary
Austin's Pumping Service receives generally positive reviews, highlighting:
- Excellent service and integrity: Highly recommended for their responsiveness, respectfulness, and trustworthiness.
- Prompt and efficient: Often providing same-day service and arriving promptly.
- Knowledgeable and helpful technicians: Offering advice and explaining the process clearly.
- Positive communication: Including clear explanations, and follow-up calls.
- Reasonable pricing: Considered a good value.
- One negative experience: A customer reported being ghosted initially, but the issue was later addressed.
Reviews
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(21 reviews)
Mike Hallman
Austin’s is always top notch from both a service standpoint but also integrity standpoint. Would highly recommend for any needs that you have. Very responsive and respectful.
Melinda Leonard
My call was answered immediately and they were able to come out the same day They were arrived a promptly. Very pleased with the service.
multiplymouth
I called in concerns to my toilets backing up and when plunging it, the water it backs up to the bathroom sink. Chad is full of knowledge and was able to assure that I can trust their work. Carl called me to confirm and let me know that he was on his way. He came out and drained the septic tank. Carl was knowledgeable and was able to provide me advice on how to prevent it from happening again. Great service all around and same day service!!! Thank you!
J. Wendell Bishop
We moved to our place a year and a half ago and I wanted to have our septic tank pumped for preventative maintenance. They were able to get me scheduled for service the same week I called and were prompt, courteous, informative and friendly. I highly recommend these guys and am very pleased with their excellent communication, service and pricing. Thanks!
OZAMan 10
Talked with and Texted pictures. Assured me they would call back and set up an appointment next day. Waited over 5 days and never heard from them again. I called & left messages and texts. Unfortunately zero reply...I have been ghosted by the technician. EDIT...After leaving review, Austin has tried to remedy the situation. Another technician contacted me and offered immediate service. I've already found someone else to help, but I appreciate the effort. Upgrade to three stars.
Michael McIntosh
I highly recommend this company. They were very honest, explaining every step, worked very hard to solve our problem and left no mess. Reasonable pricing. If you need help, call this company
Debbie Robertson
Came out today, the guys super friendly, and very knowledgeable, thank you so much.
Shari Hoffman
These guys are awesome! They went out of their way to help us, even at off hours. Thanks Douglas for fixing our problem with a way lower cost than I expected to have to pay!