Benjamin Franklin Plumbing Billings
Review Summary
- Positive aspects: High-quality work, knowledgeable technicians, reasonable prices, fast service, same-day service availability, courteous and friendly staff, upfront pricing (quotes provided), efficient and thorough work, and adherence to codes.
- Specific services mentioned: Hot water heater replacement, pipe repair/replacement, leaky shower/tub fix, bathroom sink repair.
- Overall recommendation: Highly recommended by multiple reviewers.

Reviews
View All on Google4.7
(555 reviews)
Shane Shelden
Ben Franklin Plumbing is a great company. Reasonably priced for high quality work. Jared was very knowledgeable and did a fantastic job. I highly recommend!
wendy keating
Guys are awesome! Not only did I receive service immediately after I identified my problem, but they worked fast and replaced my hot water heater for a reasonable price. They were extremely polite and kept me informed every bit of the way. Call them, theyβre wonderful.
James Young
Very courteous, knowledgeable and hard working individual. He tells you up front what the job will cost, and then if there are any changes he will let you know those as well. Therefore, you are not surprised by an incredibly inflated bill by someone charging you hourly and dragging the job out. Instead, he looks at the situation and provide you a quote. You know what it will cost up front. Then he gets it done fast and correct the first time!
Kimberly Lane
I had an old copper pipe with a ten inch crack in the bottom. It was in the wall behind my sink. No easy task to access. They were there when they said they would be, and did an excellent job replacing the pipe and bringing my p-trap number to code. The techs were very friendly and knowledgeable. I will use them again!
Adam Dennis
Best customer service. They did a great job. Same day service to replace my water heater and fix my leaky bath tub. They did have to cut a bigger hole in my ceiling to get the pipe to fit and be up to code. I completely understand they are not a construction company and had to do a little patch work and add some insulation but no big deal I would highly recommend these guys to anyone who is looking to get the job done correctly
Dee Ann Redman
Leaky shower fixed very efficiently. Chris explained several options (partial repair, full repair, full replacement) for fixing our 50 year old valves and fixtures with estimated costs and some pros and cons. Very good to work with.
Julie DeBar
Since this bathroom sink repair was not an emergency, we were booked out a few days. Jared called that he was on the way on the scheduled day. He determined what parts he needed and got to the job quickly. He was fast, thorough, professional and friendly. We have used Benjamin Franklin Plumbing in the past and will again. Thanks, Jared!
Christina Antonucci - Eye On Destiny
July 30, 2024
Chris and JG did a great job installing my new water heater! They were quick, very efficient, and did quality work. They came out the same day I called for service! (Even though the national service center said they didn't service my area!?) Very pleased I can take hot showers again!