Biggerstaff Plumbing Heating & Air

Darrel was out to service my furnace (3-5-25) and noticed my floor drain in the basement was draining slow and wanted me to have it checked. Biggerstaff sent Adam out the next morning. When they tried to open my sewer, they discovered I did have an issue but the major issue was the cities. They contacted the city and had them come out. Wasn't long to get it opened. Biggerstaff will be back tomorrow and replace my sump pump. Can't say enough about what a great job Darrel, Adam and one other gentleman (didn't get his name) did for me the last couple of days.

Had a boiler fail at Holmes Lake Rehabilitation and Care Center. Called Biggerstaff Plumbing for service. Receptionist said that they were extremely busy and would not be able to come out that day. I explained to her that 50 residents were without hot water and this is an emergency. Receptionist said that they would get someone out for service immediately. Biggerstaff was out within the hour. They had to replace the boiler due to the internals rusting out (water actually pouring out of air intake). Robert performed the install. Robert has worked on the boilers over the years and is extremely knowledgeable. He is always professional and provides information and recommendations to prolong equipment life. I highly recommend Biggerstaff for any heating or plumbing needs. And if you want the best, ask for Robert. Roger Engel Maintenance Director Holmes Lake Rehabilitation

Jim Johnson from Biggerstaff saved the day by repairing our furnace. Our aging furnace stopped heating on a Friday. The weekend weather forecast was for single digit temperatures when HVAC companies are either closed or charge a premium for weekend service. Without a furnace, frozen water pipes were likely, so we searched for a same-day repair. I called Biggerstaff first and learned all their technicians were already scheduled for the day. While I was investigating alternatives, Jim called me. While he is primarily responsible for HVAC sales, he explained that he also has an HVAC service background and asked if he could come to the house to evaluate the issue. His diagnosis determined that a part replacement was needed and Biggerstaff had the part in stock. Because Jim took the initiative, he was able to replace the part and get the furnace working properly before the freezing temperatures arrived. We’ve used Biggerstaff for decades and this is just our most recent experience with their professional service. We will continue to use Biggerstaff for all our HVAC and plumbing needs.

My AC stopped cooling, so I called Biggerstaff at 4:30 pm, the phone was answered promptly and they scheduled a tech to come out the next morning. Jake stopped by, and was polite and fixed our AC promptly (capacitor had gone bad). I asked him to also do a pre-winter furnace check, he agreed, and he replaced a faulty igniter. I would recommend Biggerstaff to friends and family. My turn around time from calling them to a resolution was under 24 hours!

This company made a crisis into a blessing! Their estimate after my furnace had been condemned by another company due to mainly a cracked heating exchange was honestly amazing. It was 0° out and getting colder. Jim took the time to explain my options for units, rebate programs and financing. He never pressured me for a sale at all. The crew showed up the next morning in the freezing and replaced my furnace and flue. They did the hardest job because my furnace is in the attic! Other companies wanted to charge me significantly more because of this, and many even declined to do this job. I came home to a toasty house and couldn't even tell they had been there, aside from my furnace was working. It's currently "feels like -9°" outside and is 70° in my home. I can't say enough about this company and will be forever grateful! They're definitely ranked #1 in my book! They are honest, hard working contractors! Thank you Biggerstaff!

We had an older AC unit that was located in a difficult spot. Several other companies recommended abandoning the unit and adding a new mechanical room or other more expensive alternatives. The Biggerstaff team got the unit replaced (at a reasonable price) and our guests and employees are super happy with our much cooler environment this summer. Thanks to Jim & the team!

The best customer service ever from start to finish! Everything was handled so professionally and each person I interacted with was super friendly and knowledgeable. Thank you Robert, Amanda and Adam! YOU guys are why Biggerstaff is our new contact for every plumbing/heating and A/C issue from now on for sure! Thanks so much!

We used them to evaluate our sump pump and Adam, their service technician was outstanding. Able to trouble shoot easily, offer suggestions and was extremely professional. I have already set up annual maintenace with them. Extremely happy.