Mark's Plumbing

Mark’s Plumbing did an outstanding job replacing our sewer line and sprinkler backflow preventer. From start to finish, they were a pleasure to work with. They handled everything seamlessly, including coordinating with our insurance company, which took a huge load off our shoulders. Communication was clear and consistent throughout the process, and they even offered a payment plan for the remaining balance, which we greatly appreciated. Their crew was not only highly skilled but also incredibly friendly and professional. They worked efficiently and left everything in great shape. If you’re looking for reliable, customer-focused plumbing services, I highly recommend Mark’s Plumbing. They exceeded our expectations in every way!

I’ve used them in the past for sewer drain removal, but this time they were contracted through Best Buy to install a dishwasher. My electrical needed updated so they needed to drop off the dishwasher and come back and install it- a service I paid extra for. They had me sign the paper saying it was complete through Best Buy and wanted me to call them personally to come back and install it, they said it’s easier for them paperwork wise that way. It made me slightly uncomfortable, but since I had worked with them In the past I said ok. Big mistake. My kitchen is in the midst of major repairs so it took about 3 weeks to have work finished, I called and the secretary was so ungodly rude I wasn’t on some “list” even after I tried to explain the situation several times to her. I literally had to tell her to stop telling me about her “list”. I finally said leave my number with your boss, I’m calling Best Buy and making a complaint. That’s what I did. They reschedule back with them by opening up the work order again. - and low and behold the day before the apt 3:25 pm - apt is 9 am next day- they cancel and say they can’t come at all and put me with another service provider after my complaint. Lesson learned.

Will definitely use Marks Plumbing for any future needs they came within 2 days replaced my water heater, I didn’t need to take time off work to be there, and they were reasonably priced better then 2 other competitors. Highly recommend!

It's easy to leave a 1 star review. Takes more work when you have to think about how a company that goes above and beyond should be recognized. Used Mark's plumbing for a shower leak, and they went above and beyond. Had to get it approved through my warranty company, but they kept me in the loop while doing that. The guys showed up on time, kept the drywall cuts to a minimum, fixed the issue, AND cleaned up. Seems simple, but you'd be surprised. I'll be using them again!!! 10 stars.

I have insurance through Black Hills Energy. One of the policies covers outside sewer problems. My floor drain in my basement was completely plugged. I contacted BHE and they hooked me up with Mark's Plumbing who came Thursday. The guys were so nice. When they were checking the problem, I asked if it was an inside or outside sewer problem. They said inside so I couldn't have them work on it since I didn't have inside sewer coverage. I had to call another company. I got Taylor's Sewer & Drain. They checked and told me it was an outside sewer line issue. They specialized in sewer line work where Mark's might not. I don't blame Mark's Plumbing, I blame Black Hills Energy for not getting the right company for the job. I was upset to have to miss 5 hours of work Friday when it could have been fixed Thursday when Mark's was there. Again, Mark's Plumbing is a good company and the guys were very nice.

Someone was sent out the next day. The plumber was very professional. The toilet was fixed and both values checked. He also gave advice on what to watch on the water heater. It is nice to be heard as a customer.

The service was outstanding! Grayson was professional, courteous, and thoroughly explained all of the recommendations. If I need a plumber again, I will surely be calling Mark's Plumbing.

Called this company to fix a connection problem with my washing machine in a utility area. Five minutes after plumber left and had “fixed” the problem, washer started spraying water everywhere by the gallon. I called back and they sent a technician back out to do something else and charged another $150 on top of the original bill. Lucky it was a utility area with no carpeting nearby. But, why tell me it’s all fixed and then charge me more money for having to re-fix your own work? Disputed the charge but to no avail, the company decided to send it to collections. Shame on y’all.