Roto-Rooter Plumbing & Water Cleanup

Sam "The Man" from Roto-Rooter was an absolute professional and delivered outstanding customer service. I previously called another company, which charged me twice as much but failed to unclog the drain. Their equipment was ineffective and not powerful enough to get the job done. Lesson learned—stick with Roto-Rooter, and avoid John Henry's in the future!

Late Friday night we found that our tenant had a leak that appeared to be coming from the base of the toilet. Early Saturday we contacted Roto-Rooter and they were very understanding of the situation, and worked hard to find someone who could come over and fix the issue on Saturday. Sam came over even faster than we expected, quickly assessed the situation, and was able to fix the issue immediately. Sam took the time to explain what work needed to be done, and how long it would take to complete the work, and provide a good estimate of the cost. We appreciate the extra care they took to fix the issue quickly and provide our tenant a working bathroom.

BEWARE, RECORD YOUR INTERACTIONS WITH THESE PEOPLE, they are completely dishonest. I had a sewer backup in my laundry room overnight and called Roto-Rooter to come and give me an estimate on what was wrong, no estimate, the technician got started right away. He went in with the machine and pulled back a small amount of roots from my line. He then put a scope down the line the entire length to the city main, I watched the entire time and verified the line was open, flowing and in-tact. He then decided to have another pass at it and after about 20 minutes of struggling with his equipment, he pulled back a snapped cable, sent the scope back down and came across a majorly damaged section of clay tile pipe with total blockage. I realize I live in an older home, the technician said however, the pipe was in decent condition. He quickly packed up and presented me with a $500 fee and to sign waiver of all responsibility for damage. I questioned what had just happened and he immediately got defensive and aggressive. INCREDIBLY unprofessional. The owner, Mark was no help either. I thought he may work with me on a resolution but he blindly stands by his staff, apparently condoning their intimidation tactics. I was threatened with a lien on my home and now am awaiting a bill for $500, my sewer line is still backing up and now get to to figure out a solution to the $7500 in damage. Beware, this company does not stand by it's customers, or try to come to a resolution, I was gaslit and received nothing but defense of his technician with no substantive resolution.

I called roto rooter on a weekend and visited with the polite women on the phone . Then concluded I would make an appointment for Monday. On Monday a young man by the name of Sam arrived he was courteous, neat and tidy, very personable. He got the job done in no time at all. And I had water flowing again.

Roto-Rooter was one of two services I contacted the morning my water heater went out. They got back to me immediately and were at my home within an hour to troubleshoot the problem. Clay and Dennis were able to offer a quick solution and I had hot water again within a couple of hours. They were friendly, quick, efficient, knowledgeable, and professional and I highly recommend their services!

Great service, timely and pleasant to work with! We appreciated the added brainstorming to fix a problem that had happened before. We have used them for several plumbing issues and are always pleased with the service!

First real problem I've ever had with drain issues and tree roots in the pipeline. Clay did a fantastic job not only explaining the price which was exactly what it was at the end but also taking care of all the issues in the pipeline and making sure that the job is well done. Definitely get five stars with me in any recommendations asked from friends and family. Fantastic job clay

Roto Rooter came very quickly. The technician was very knowledgeable. I was impressed how careful he was at my residence by putting towels on the stairs and watching woodwork when bringing in his equipment. I would highly recommend them and would contact them myself if I had any other problems.