Simmons Plumbing
Review Summary
Simmons Plumbing receives overwhelmingly positive reviews for their quick response times, friendly and helpful staff, fair pricing, and reliable service. Customers praise their professionalism, trustworthiness, and ability to handle various plumbing issues, including those in older homes. However, one customer reported a negative experience with a lack of communication and failure to provide an estimate.
Reviews
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(50 reviews)
Batool Salman
Had an amazing experience with them, I called them to get a second opinion on something and I am so glad i did, turns out the previous company didn’t know what he was doing. Simmons tech did a great job and fixed the issue in less than an hour, way more affordable as well.
Jan Roberts
These guys are the best! Quick response, amazingly personable, polite, got the job done quickly in a situation that was overwhelming for us. I can NEVER rave enough or compliment them enough! They are our forever go to in plumbing!! Thank you Simmons Plumbing!!!
Janae Beaver
We've used Simmons several times. You can't beat their customer service, prices, and dependability. We continue to let everyone know that these are the plumbers we have come to trust to treat our home with love. They've even commended us for trying to do it ourselves, even though we needed professional help in the end! Very nice people.
Dzung Walker
I have used Simmons for way too many times at my home and my rental properties. The staff are kind, helpful, service is quick (same day or the next day), great price (actually the lowest charges per hour I found so far). Thank you so much for working with us!!! From Cactus Blossom LLC.
Heather Voorhees
We called to schedule an estimate for our super-slow hot water pipes in our 1950's house (pretty sure we know what the problem is, but we needed someone professional to eyeball it and let us know how much it would be to fix). A service rep came out a couple of days later, right on time, and was super friendly; he took a look and said he'd call later that day with an estimate to either install some new pipes or clear out our old ones. And that's the last we heard from Simmons Plumbing. We called them once a week for six weeks, asking if our estimate was ready. Each time, the receptionist said she'd "track him down" or "look through the paperwork to find it" and call us right back. NO ONE EVER CALLED US BACK. After six full weeks of begging to even HEAR our estimate, the receptionist finally told us, "Oh, yeah, we actually can't give you an estimate for that job? We could only estimate parts and labor for you, so...." In other words, they took a look at our job, didn't want to do it, then ghosted us, hoping we'd go away. They never even wrote up an estimate in the first place, and simply avoided us when we asked about it. Very, very professional, guys. This isn't 9th grade and we're not the nerdy girl asking the high school quarterback to the prom, Simmons: be forthright about what you can and cannot do, which will allow us to seek an estimate elsewhere. The lack of honesty and the ridiculous runaround we got from Simmons is unacceptable.
Mark Holland
I called this morning (Friday morning) expecting to setup an appointment for next week and they were out to my house within an hour or less. I was amazed. The service tech had great customer service and not only answered all my questions happily but engaged in conversation. You could tell he wasn't just doing another job but was happy with his job and what he did. Our problem was fixed quickly. I would recommend to anyone who needs plumbing sevices.
Ann Gaffigan
I own a house in Lincoln that I rent to tenants. I live several hours away. I'm always able to call Simmons and trust that the work will get done quickly and fairly. My house was built in the 1940's, and they're great at understanding the issues that comes along with that. They are usually available the same day that I call, are always polite and helpful, and their cost is fair and transparent!
Sarah Bloch
Called and they were out within an hour. Sue in the office was very friendly and helpful and Bill was timely and very friendly as well. They quickly fixed our issue and the cost was extremely reasonable. We will call them again if we ever need a plumber in the future.