Benjamin Franklin Plumbing of Omaha

Awesome! Matthew first assessed the faucet, strainers and cap we had bought and said we had everything he needed and proceeded to work! He was neat, conscientious, thorough and friendly. He was great - thank you!!!

Avery and his teammate were very nice and honest. They were not able to help me the way we needed but I was thankful that he was honest and not just out to get money.

Never again. Ben Franklin came out to unclog our basement drain in January 2025. They said they unclogged the drain, so we paid them with a credit card. My husband called them again because the drain was not unclogged and they came out again. They tried to run a snake out to the driveway but it wasn't long enough, which means another plumbing company would have to look at the drain. The plumbers told us there would be no charge. However, we soon found a total charge for unclogging the drain on our credit card. 1st call-my husband was told the "billing person" was sick, but was working from home and we should hear back in a day or two. 2nd call-No call back so my husband called again. This time he was told that the bill would be corrected. It was corrected, but with the wrong amount. 3rd call-Told the bill would be corrected, but there would be a service charge. The charge for attempting to clear the clog would be credited off. 4th call-the bill was corrected, however, still incorrect as tax and their charge for using a credit card was not correct. 5th call-finally the credit card was charged correctly and we received a corrected billing. 6. We were never told there would be an additional charge for using a credit card. We would have paid by check and saved ourselves some money. I do not begrudge a service charge. It takes a lot of work to attempt to unclog a drain. However I do question unscrupulous billing practices. We were told by the plumbers there would be no charge, not that a service charge would apply anyway. Yet the billing person apparently has total control, even though it's apparent she doesn't know how to bill and was initially willing to charge everything to our credit card even though she knew the attempt to unclog the drain failed. Even the customer service person said she would "tell the plumbers" that there is a service charge. So the plumbers have no idea what to charge, according to customer service. We have had good luck with Benjamin Franklin in the past and were going to have them service our water heater, even sign a contract with them for periodic service. That won't happen now.

Mathew Fuller did an excellent job. He was right on time. Very professional and friendly. It was a pleasure working with him. You are very fortunate to have him working for you. It his a great representative for Ben Franklin. Thank you. Mike Covolo.

Very pleased with how fast and efficient Avery was with my water heater replacement. Will be using Benjamin Franklin in the future for all my plumbing issues. Thank you so much!

Avery Heath from Benjamin Franklin Plumbing was so personable and an absolute delight to have in my home. He did a great job and had such a spectacular customer service persona. Highly recommend.

This company is pretty expensive. I think I paid a flat rate of 326 for a drain snake which only took about 45 minutes. That being said, their company that has provided the best customer service I’ve ever received. You receive an email when your appointment is made and a text and even another text when the technician is on their way and a little bit about who they are. I gave them five stars for the customer service, but I would hesitate to pay for a snake service again.

Avery is knowledgeable and skilled. He went right to work and figured out the problem. It was a little difficult, but he got it done in a timely manner. We are impressed.