Mr. Rooter Plumbing of Omaha
Review Summary
Mr. Rooter Plumbing of Omaha receives overwhelmingly positive reviews for its fast, professional, and communicative service. Customers praise the technicians (especially Izzy and Ron) for their thoroughness, upfront pricing, and quality workmanship. Many appreciate the convenience, including same-day service, warranties, and the ability to trust the team with access to their homes. However, one negative review details a poor experience with a technician, Ronald Peterson, who was perceived as unhelpful and charged a call-out fee despite not resolving the issue, leading to a negative experience with debt collection.
Reviews
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(653 reviews)
Brooke Sanabria
October 12, 2024
Mr. Rooter Plumbing of Omaha are incredible! We closed on our home and later that night found that our hot water wasn’t working. I called them the next day and they came out the very same day, inspected, and installed the water heater. Not only were they completely convenient, but the customer service was top-notch. We plan to use Mr. Rooter Plumbing of Omaha for all of our plumbing services going forward for the simple fact that they cared about our situation, they did everything to be convenient as we were traveling out of town and were able to just give them the garage code and trust they’d get the job done. They kept us updated throughout the day until the project was finished, sent us several photos, and we walked into a clean area and hot water! Thank you, to our AWESOME technicians, Izzy and Ron, for all you did to make this a seamless and stress-free situation that started out as a big worry for new home owners. And to the guy who answered the phone with a smile on his face, as he was so kind and reassuring and set the tone for an amazing experience right from the start!
Nathalie Ford
Great service! They came over almost right away, were super professional, and got my issues fixed. They were up front about the pricing (they give the quote before doing the work, but there is a fee for the driving and diagnostics only if you don't get the work done) and I thought it was very reasonably priced. Love that there's a 30-day warranty too (just in case).
Lindsey Jackson
Could not have had a better experience with Mr. Rooter! I called because I had a stopped up garbage disposal. I was shocked when they said that they could have someone out within the hour. The plumber, Izzy, was communicative and friendly. He was clear about pricing. He fixed the disposal and didn't try to cut straight to replacement. I felt valued as a customer and felt that pricing was reasonable. I definitely recommend this company!
Kaitlyn Bennett
Izzy was amazing and he was able to get out to me and help me very quickly. We had him come drain one of our drains about a year ago and he was even so kind and remembered us and asked us about how the drain was working. I would recommend to everybody Ik who has plumbing issues
Bobby Briggs
Really appreciate how fast Izzy worked. We had 2 sinks and a floor drain cleared. He did a great job! Would totally recommend again.Thank you
Jeremiah Taylor (Bullfrog8Ball)