Active Plumbing & Air Conditioning

I am writing a review to praise Active Plumbing but especially the technician sent, Ace. When I called to detail how I was receiving an excessive water bill both the operator and scheduling manager were both aghast at the amount I was charged by the water district and expressed a desire to get this resolved. They reacted as human beings which I truly appreciate. However it was when Ace arrived that I felt I was truly in good hands. He spent well over six hours at my home walking the entire property and checking every possible water ingress point. When I said I didn't have need for him to check one bathroom he said "I know if I don't check it out I'll be thinking about it tonight." This was a man who cared both about his job, his craft and his level of service. I told him that customer service is a dying art but he certainly should be proud of his. I cannot recommend this company or this plumber enough.

I want to take a moment to recognize Ace for his outstanding performance. He consistently went above and beyond expectations, demonstrating exceptional skills, reliability, and a strong work ethic. His dedication to excellence and attention to detail make a noticeable difference in the quality of work produced. He has a very positive attitude, Keep up the fantastic work! Your efforts are truly appreciated. - Kelli J.

Incredible service from start to finish! My AC was leaking and needed replacement. From the time I first called to get a free estimate to the final step of installation, the entire team at Active Plumbing & Air Conditioning was sooo amazing!!! Shawn has been there every step of the way, answering all my questions and concerns, and Adam and his team, as promised, have removed and installed my entire AC system, inside and out, in about 6 hours! I was amazed with how knowledgeable and efficient they were, but what I appreciated the most was that they were straightforward and provided me with the best options and then went above and beyond to deliver incredible service, making sure everything was done right, every step of the way. The entire team was so kind, friendly, and hard working, and has provided me with the best service possible from the beginning to end, ensuring I received the most possible quality of work. I love my new AC! I am so grateful to have been able to get their services with such quick and efficient response. I would most definitely recommend them and will use them for my future needs for years to come. Thank you Active Plumbing & Air Conditioning Team for your superb service!!! 💕