Sound Plumbing & Heating, Inc.
Review Summary
Sound Plumbing & Heating, Inc. receives consistently positive reviews. Key highlights include:
- Excellent Service: Customers praise the company's friendly, courteous, knowledgeable, and professional staff.
- Prompt and Efficient Work: Technicians are described as punctual, efficient, and skilled at completing jobs quickly.
- High-Quality Repairs: Customers are impressed with the quality of the work, including water heater replacements, leak repairs, and water softener installations.
- Reasonable Pricing: Several reviewers mention the company's fair and reasonable pricing.
- Exceptional Customer Service: The company goes above and beyond, offering helpful advice, follow-up calls, and accommodating schedules.
- Specific Technicians Praised: Lilo, Noel, Mark, and Sterling are frequently mentioned for their excellent service.
- Repeat Business and Recommendations: Many reviewers are repeat customers and highly recommend Sound Plumbing & Heating, Inc.
Reviews
View All on Google4.7
(73 reviews)
David Gray
We had a new 50 gallon water heater installed this morning and what great service. Lilo the technician is a great guy and really knows his stuff. He was very knowledgeable and very friendly and quick to finish. Very happy with Sound plumbing and especially Lilo. Will keep his name with the company info to always request him again!
Alan Daveyschmidt
I had a water main leak running from the sidewalk to somewhere toward my house. The water authority investigated and found that it was my problem. The leak was running all the way to the front of the neighborhood 3 blocks away. My landscaper happened to be there and shut off the main water valve. Great---now I have no water and my non-licensed plumber friend wouldn't even touch this job. Needless to say, I was scared to death that these costs can run anywhere from $3,000 to more than $15,000. The industrial park where I work happens to have 3 experienced Las Vegas plumbing companies. I rolled the dice and walked into the office of Sound Plumbing. From the moment I walked in, the entire staff put me at ease and offered me an appointment at 6am the following morning at an extremely reasonable rate. Sure enough, at 6:00 am sharp, Lilo, a master plumber showed up. I headed out to meet him and he assured me he could handle the job the very same day. Most importantly, he assured me the job would be done for under $1,000. Approximately 4 hours later, he called me to say that the repair was completed, my water was back on, and the cost was only $950. When I got home, there was no sign that he had even dug up 8 feet of my front yard. Not a rock was out of place and the sidewalk had zero dirt on it. It was if he had never even been there. Today, Lilo called me and asked how my water was. Never in 28 years of home ownership did I ever have a plumber follow up with me. Absolute incredible service from start to finish. You certainly cannot find a better plumbing company in all of Las Vegas. Huge hugs go out to Lilo and the entire staff of Sound plumbing from my wife and me. Thanks for a job well done.
Eric Paton