Star 5 Plumbing

I had Steve from Star 5 replace a toilet in my home, and he was really attentive in answering my questions. And went above and beyond making the install quick and easy. Also, everyone I spoke to from reception was extremely helpful. Would 100% use them again!

5 star was great!They Responded quickly, and gave a fair and accurate assessment. Would definitely use them again. I had accidentally left a review which I thought was for American home shield, Who sent five star out, But that review was for American home shields customer service, not for five star plumbing.

Star 5 Plumbing really stands behind its name!!!!! I couldn't be happier with the service I received from Star 5 Plumbing. Everything from the beginning to end was perfect. I had numerous plumbing issues with my home so I contacted my home warranty and they assigned Star 5 Plumbing to come and diagnose the issues. In no time i got a call from Mitko from Star 5 Plumbing to schedule me an appointment for a technician to come check the plumbing issues. Next day the technician Stan came right on scheduled time, and he was incredibly professional, and quickly diagnosed the issues. Next day I received a call from my home warranty approving the items that needed to be changed. Stan did an amazing job he changed few valves, toilets, repaired my kitchen sink and etc. He did a lot of work and all his work was PERFECT!!!! I HIGHLY RECOMMEND STAR 5 PLUMBING!!!!!

*THIS IS NOT A REVIEW FOR SERVICE BUT RATHER FOR YOUR DRIVER IN THE WORK VAN ON 8/23 from 2:35PM-2:45PM on BLUE DIAMOND, DURANGO, and PEBBLE. Whoever was driving the work van for this business needs to be more careful and patient, I honestly thought they may be under the influence or they thought their time was more valuable than all of the other people just trying to safely make it home or pick their kids up from school, because they were driving quite erratically and getting very close to my vehicle. Seemed like they were in a rush possibly. Anyways, you’re driving on a residential street near an elementary school at a time of day where children and parents are walking/driving home. If you’re gonna drive like that, highly recommend you take the name of your business off of the work van. Not gaining any customers if you’re driving like you’re under the influence. Do better. Again, not trying to be mean but rather help your business.

I must share my extremely disappointing experience with Star 5 Plumbing, as it has been nothing short of a nightmare. After my old water heater broke down, I decided to hire them to install a new one on my property. Unfortunately, the decision to trust them turned out to be a costly mistake. First and foremost, the new water heater they installed has been nothing but trouble. It keeps shutting off, leaving my household without hot water, and causing immense inconvenience. Naturally, I expected them to rectify the situation promptly, but that was far from the case. When I contacted Star 5 Plumbing to report the issue, they sent out their technicians, only to charge me for multiple visits to "diagnose" the problem. Instead of taking responsibility for their shoddy workmanship, they tried to pin the blame on external factors, such as fumes from paint or coolant in the garage. Despite our efforts to thoroughly clean out the garage and remove any potential obstructions, the water heater continued to malfunction. Throughout the process, their excuses and lack of accountability were infuriating. It felt like they were merely trying to delay finding a solution while racking up additional charges on my end. The sheer lack of professionalism and customer care is astounding. To make matters worse, they have now informed me that I need to replace the faulty water heater with a new one, which I must pay for yet again. It's unconscionable that I should bear the financial burden for their incompetence and inability to install a functioning water heater in the first place. I am appalled by their disregard for customer satisfaction and their apparent desire to squeeze every last penny out of their clients, even if it means performing subpar work and leaving them high and dry. As a customer, I expected Star 5 Plumbing to stand by their work and make things right when faced with an issue. Instead, they have proven themselves to be a deceitful and untrustworthy business. Their conduct raises serious questions about their ethics and intentions. I strongly advise anyone considering their services to steer clear of Star 5 Plumbing. Save yourself the headache, frustration, and financial burden of dealing with a company that prioritizes profit over customer satisfaction and quality workmanship. In conclusion, my experience with Star 5 Plumbing has been an absolute disaster. From the problematic water heater installation to the subsequent lack of accountability and transparent attempts to charge me for their mistakes, they have demonstrated an appalling level of service. I will never use their services again and hope that my review serves as a cautionary tale for others seeking a reliable and trustworthy plumbing company. Look elsewhere for your plumbing needs and avoid the disappointment that comes with Star 5 Plumbing.

Absolutely wonderful service by this company (Daphne who called me to confirm the appointment was just so lovely and friendly!) and by the plumber they sent out, Alex, who did a great job on the tub/shower diverter replacement we needed in one of our bathrooms and the replacement of an old hose spigot on our patio! Alex not only called when he was on his way, he arrived early and replaced and repaired everything very quickly, efficiently and professionally! He was very friendly too and definitely took pride in his work. Highly recommend! Very pleased with this company's professionalism and service!

My owner called Monday February 27th for someone to come out to check on the water heater they were over 3 to 4 hours late from the appointment time they said they would come.They finally came after business hours. they said the next day they would come to replace the water heater they did not do so. they called me after hours once again to tell me that they will be there the following day between 11 AM and 3 PM to replace the water heater, it is now 3:30 PM still no one is here and now when I call they're saying can they come the following day to replace the water heater. I have a child we have not been able to use water for 3 days now tomorrow will be 4. I definitely would not recommend this place for anyone to do business with. Evidently their technicians are overbooked and they need to hire more people. I would recommend you spend your money elsewhere.