Roto-Rooter Plumbing & Water Cleanup
Review Summary
- Negative: Unprofessional, overpriced, unreliable, inconsistent service, potential for unnecessary repairs, poor communication.
- Positive: Some technicians praised for professionalism, honesty, and promptness. Some customers experienced fast, efficient, and reasonably priced service. Availability on weekends was a plus for some.
- Mixed: One customer felt overcharged for a simple job. Another had a technician abandon the job.
Reviews
View All on Google3.8
(10 reviews)
Angie H
This is the most unprofessional company I've ever worked with. They are not interested in fixing problems, only up charging for unnecessary repairs. Use literally ANY OTHER COMPANY in Reno. I have been dealing with them "fixing" my water heater for over 2 weeks, they said they would credit me since the first fix for $500 was not the problem, then said I needed a part replaced and they would be back in 2 days with the part and only charge for thay and credit the labor. They missed the scheduled appt because they forgot to order the part, then sent another tech who said we just need to replace the whole unit. When we declined that and just wanted the part, they then purchased the correct part and quoted us an additional $1100 to install that part. We have been told for the last 10 days that a supervisor would be in touch and we have still not heard from anyone.
G. J.J.
Jay and Luiz came out exactly when they said that they would and they quickly assessed our issue. Very professional, honest, and caring!! Will call them again anytime we're in need of bad draining issues.
Steve Simons
I recommended these guys to my sister to unplug a sink drain. I told her to go ahead and have them snake the drain all the way to the main and the washing machine line too. All he did was clean the trap and charge $215 for 15 minutes. Don't recommend again 😕
AJ ROSS
Highly recommend Roto Rooter. Very professional and on time. Called 3 other plumbers on a Saturday in dire need of help with my mainline and Roto Rooter was the only company that would come out. They did a fantastic job. Will only use Roto Rooter in the future. Thank you.
Nena Lopez
I'm giving a star because they came back. The first guy walked out on the job. Leaving me with a leaking toilet. After several calls back they came and shut it off. DO NOT USE THESE GUYS
Audrey Poppenga
Such fast and excellent service! The employees were so very friendly too which is always a plus for me! I definitely will very much recommend and use again! ☺️
Aiden Hatley
Very happy with the services this company provided me! Reasonably priced, fast service, and kind employees. Will be using this company again in the future!
Paeri Block
Call these guys, they’re seriously FANTASTIC! 10/10 would recommend 👌🏻