Jet Plumbing, Heating & Drain Services

Jet has come through for us yet again. There isn't another plumbing company I would ever call. Most recently they replaced a blown out water heater. As usual they were prompt and thorough. Everything about the installation was meticulously done and they brought us up to code. Thanks Alan and Skip this round!

Over the years Jet Plumbing has done a lot of work to my mid-century home, from basic drain unclogging to running a completely new sewage line. They have always done a great job at a great price, but just recently I hired them completely replaced my old calvinized steel pipes, and on this job they out did themselves! The two guys that showed up where not only precise and expedient, but they went above and beyond what i would have even done if i had decided to it myself. They were smart, thoughtful and careful with everything they did. I am extremely happy with, not only how well water flows in my house now but how great the work looks!! The new pipes are all ran in clean lines, secured, and insulated. I think that just from lower estimates, I've always gone with Jet for jobs, but now I know there's no point in getting other estimates any longer. They are now the only number in my phone for plumbing work! The Picture i added is where the new pipes come through a wall in a closet no one would ever go into, behind a utility box no one would ever look behind. I would have just popped them through the wall and said, good enough. They cut the pipe guides specifically for the angles of the mason work. Unreal quality work!

This company did a large job on our home in 2021 before we bought it, and it was not done appropriately and therefore resulted in a leak. We had all the documentation to know who did the job and called them to give them a chance to make it right and it was one issue after another. ultimately they sent somebody else even though the problem had already been evaluated in person and when he showed up he didnt have any of the equipment he needed/know what was going on. Told my husband he’d be back shortly and it was over 3 hours before he came back. I called to cancel the visit and the woman who called me back to address the issue was very rude, she also gave a different reason for the technician being late than what the technician told my husband when he finally arrived…be on the same page if you’re going to lie. Save yourself the hassle and likely damage to your home and go with another plumbing company!

Used them for 12 years. Had an appointment scheduled with Dave for 10/28/24 between 8am and 10am to winterize sprinkler system and swamp cooler. At 10am, tried calling Carson City number, no answer. Called Sparks number, Maria initially answered, put be on a "brief" hold, and after 15 minutes, got disconnected. Called back and got their answering service. Explained to operator that I had been disconnected from Maria. Operator said she would get my message to Maria right away. 45 minutes later, still waiting. Hoffman Plumbing quickly answered my phone call, scheduled an appointment and Hoffman now has a new customer.

Jeremy came out first thing Sunday morning and made 3 separate fixes to our water heater, then also installed a new dishwasher as an extra project and was even able to find an important replacement part even though all plumbing stores were closed. He also helped answer my questions about a DYI shower head replacement I was working on and his advice was perfect.

Long time customer, disappointed in the lastest repair request. The Tech was more interested in our animals at first. He did replace the part of the toilet that we asked, for a pricy amount. The next morning I was alone in my house drinking my coffee and heard the water line running. I was scared that someone was in my house! I spent a few hours of my day trying to figure out where the noise was coming from. OH and I even recorded it once I found it. Turns out the toilet that was "fixed" was still pulling water in. We asked for the Tech to come back the next day and fix the water connection to the toilet. He did except the float valve and flapper weren't adjusted correctly. Meaning we had to hold the handle down for an excessive amount of time to flush! We then asked for him to come back and fix it... It was scheduled but he never showed up! For the amount of money we gave to Jet we could have got an entire new toilet but we were just trying to support our local company! We will be seeking out other plumbing services going foward.

Jeremey and Dave did and fantastic job on our replumb on our house. They informed me of the whole process, kept me up-to-date. Great interaction with us. Kept our house, clean and tidy along the way. Took extra precaution on making sure they didn’t damage anything in our house during the process. Would highly recommend Jeremy and Dave for anyone that needs plumbing service.

Dave replaced a toilet seal, reset the fixture, swapped a service line and caulked the fixture. All work professional and complete. JET was bought last year and moved its business model to fixed rate pricing ($425) from time and materials (2 hrs plus travel and materials) ($125). I declined a separate ABS waste line repair fixed priced at $400 that I can do myself. Great people, great service— but I won’t use them again. My first question for any trade business from now on will be— do you charge fixed rate pricing? Great money if you can get it. But— not from me.