Arco Comfort Air, LLC

Worst heating and cooling company ever. I had my chimney inspected, inspector informed me the lining was missing and it was supposed to be installed during installation. More than three infected components was installed and need replaced several times. They never honor their appointments and always met with poor customer service. I had my systems installed 2017 with a 15 yrs. parts & labor included. I paid an annual fee and had to maintain two yearly inspections spring & fall. I always called weeks in advance for any services. Last year I called for regular tune up maintenance, I informed the receptionist on missed and delayed appointments. She told me "we are making improvements with arco." Took her word for it and what do you know, Arco doesn't show up just like I knew they wouldn't. At this point I've growing impatient with Arco due to the last 10yrs of poor service. Anthony is not a real manger or any type of lead as he claim he is. I explained to him all the complications and patients I had to deal with, I should be a priority. He showed the lease empathy towards my situation and continued to escalate the situation instead of resolving it. After minutes of disputing for something I paid for, he continues to tell me "we don't have to come out you anymore, we changed business owners." So I asked him "Arco is going to do an breach of contract?" He rudely slammed the phone down in my ear. Moral of the story SPEND YOUR HARD EARNED MONEY ELSEWHERE.

Brian my sales guy was amazing, he did a great job even going above and beyond to answer all my questions. Brian handled the fact that I was getting several quotes from different companies respectfully and allowed me time to check all options out without pressuring me to buy from arco. Brian really sold the entire company to me, and I am so grateful that I chose them to update my furnace and ac! I am really excited to have a new furnace and ac, and most excited to have them backing their equipment and work! The service techs that came out Jeff, Nick, and Tim were great to work with! They were respectful and quick with the install, and didn’t back down when the job presented a few challenges for them! Overall 5 star experience!

I had a leaking toilet, and Brian and Blake came out on time, diagnosed the problem, fixed it, and explained the process and different options along the way. Thank you for transparent pricing, and a job well done!

Jacob stopped by today to do a maintenance check on the furnace which was installed a year ago. I found him to be very professional and knowledgeable. He gave me some helpful tips on my system as well as answered a question I had on my air conditioner. I was very happy with his service. No issues were noted.

Awful. I need a drain snaked. I called them on a Saturday afternoon and scheduled them for between 8:00AM and 10:00AM on Monday. After waiting until 10:30AM I called them to check on the status. After being on hold for fourteen minutes they came back and said they were busy and were not coming. They stated I had to wait at least three more days for an appointment. They also refused to take responsibly, stating it was not their fault because they use a third-party scheduler.

Brian, Princesten, Christian, and Damien came out to do our HVAC inspection, furnace replacement, plumbing inspection, and water tank replacement. I felt that they were all honest, fair, and trustworthy. I appreciated their guidance and the time they took to help me think through my options. They took quick action on everything and we are all set up with new equipment. Thanks so much, guys!

Thank you Arco . I had a air conditioner unit installed, and a new furnace installed both of the of installers where great. Don't remember their names,but they did a great job. Thank you.

Brian worked with me to complete the needed installation and the the issues we have.been facing. All issues have been resolved. Technology solved the issue, and all is working and will no longer have fuses blowing. We will enjoy the benefits of this upgrade. And Brian was extremely professional and informative. Thank you for all of your had work!!!!