Big Tom's Plumbing & Drain Inc.

We could not be more thrilled with the work done. We were nervous it couldn’t be fixed and it would cost an arm & a leg. Had our bathtub faucet replaced because our old one was just out of the wall. Even went out and got a brand new set. The gentleman that came was honest and said I can fix it and you can return that other one. Even replaced a vanity one so we have a stopper again. We appreciate the honesty, the rate and the knowledge. It didn’t cost us even a fraction what I thought it would. I highly recommend your company always and you helped do our bathroom addition last year.

Called Big Tom’s plumbing on Super Bowl Sunday. Floor drains were backing up in the basement. They showed up in less than one hour. Snaked out my main drain, brought up a bunch of tree roots. Such a professional job. Joe is such a nice guy. I was very happy with the price, considering the circumstances. We will use them for all our plumbing needs in the future.

Big Tom’s is awesome! I bought a new dishwasher for my girlfriend. They went and picked it up, removed the old dishwasher, installed the new one, and disposed of the old for me. It started with Linda being so helpful in lining things up with guys. They are a well oiled machine. As a project manager for an electrical contractor I appreciate their efficiency. I just can’t say how thrilled I am with what they did and their willingness to do so! Thank you to the entire team at Big Tom’s plumbing!!

After noticing slow draining from the utility sink in our basement, we scheduled an appointment for Big Tom’s Plumbing to come out to our house to clear the drain. Two representatives came out to the house, spent approximately a half an hour working on the drain, noting that they could only get 2-1/2’ of cable into the drain before hitting “mud/clay”; unable to clear the drain. We were charged $225 for their time spent. I called and talked to one of the representatives that came out to the house who explained what they encountered and that we would likely need to replace the drain pipe. That night I rented an Electric Eel Electric Snake from Falls Tool rental, who by the way I highly recommend. After going through the floor drain and spending about an hour, the snake had cleared the drain. Nearly a month later, the drain flows freely. I called Big Tom’s Plumbing twice, explaining what had happened, mentioning that I didn’t mind paying the $50 service charge but requested a refund for the additional $175. Nearly a month later I have not received a call back or a refund.

We had Big Tom's come out for our yearly backflow prevention test today. They sent a plumber by the name of Joe Stoltz out here and he was very friendly, knowledgeable, and professional! They answered my call immediately and got me on their schedule quickly. I also knew the cost upfront for the service, which can be very helpful for some people. They even gave me a little welcome gift! Overall, I was very satisfied with this company, I will refer them to anyone looking for a plumber, and I will definitely use them in the future!

I have been using Big Tom's for over 15 years for maintenance at work, and at my own home. They are very quick to determine the best way to solve your problem. They are very professional and proficient at what they do. I highly recommend them for your plumbing and drain problems. Rich Malecky

This company is the absolute best. They are honest and straight forward. They do a great job at great prices and back all of their work 100%. They have been in business 50 years strong. My entire family, highly recommends Big Tom’s plumbing - especially Joe, Thank you so very much for the great service throughout all the years. Tammy Harmel

Great customer service. They arrived promptly, completed the repairs, and cleaned up afterwards. Big Tom's Plumbing is the best!