Arlinghaus Plumbing Heating & Air Conditioning

Shawn W was my technician and he was very efficient and explained everything to me. He was shocked that my water heater of 17 years hadn’t busted open before I made the call to them. He was dispatched the next day after a near closing call to the office. Hands down great service! 1 day for everything.

I called Arlinghaus to provide yearly maintenance of my furnace at my new home. I am a member of their happy home club. I purchased a Furnace and Air Conditioner from them in October of 2024 for my previous home. They do have good customer service at installations and follow up of installs. I am not sure what the HVAC technician did at the 1.5 hour visit. He did not change the air filter, he did not clean the furnace, nor did he provide a summary of what he actually did. Please see picture of furnace below. I observed him walking out of the house twice and heard him talking on the phone a few times. After he finished he wanted to have a serious, sit-down conversation with my wife. This was the first fear tactic used in order to try to convince us to purchase a new furnace. He told me that my furnace was producing more than 2000 ppm of Carbon Monoxide and that I had a failed heat exchanger. Please see picture of the report below. He than proceeded to place a red tag with the 2000 ppm carbon monoxide stating that the equipment was dangerous to use next to my thermostat, yes not the furnace, the thermostat. This was a very similar situation to what they did with my old house. After he left his supervisor called me and told me that the technician thought I wasn't taking him seriously. He also told me the carbon monoxide detectors I had in my home may not be adequate. I have working low level carbon monoxide detectors in a few areas in my home, nothing has been triggered in the past two weeks or within the time the technician has left. I realize now that this company is not in the business of servicing equipment, but they are set up to only sell you new furnaces and use fear tactics to sell you new equipment. I feel like I was scammed into buying a 12k new furnace from this company at my old home, when the equipment was old but operable. Please do your research before calling this company to service your Furnace. I suggest you call an honest company that does not have a goal to sell you a furnace on every visit. I will be contacting the fire department of Milford, Ohio to come to my home and take a CO reading. I have also ordered a commercial grade CO detector for my home. Once I take readings I will update the post. Post update- purchased Klein Tools ET110 CO Meter, Carbon Monoxide Tester and Detector with Exposure Limit Alarm. Correctly calibrated and took readings in every room for 5 minutes. 0 ppm in every room, 3 floors while the furnace was running for 10 minutes and while furnace was off. The only time I got a reading was when I placed it right near the chambers which lead to the flu, inside the furnace reading of 3 ppm. I did not call the fire department to come out, I didn’t want to waste their time. I did however confirm my carbon monoxide detectors are adequate. Moral to the story is the Arlinghaus only has furnace sales in mind, I believe that most of the workforce at arlinghaus is paid on commission. FYI- Arlinghaus is Not a small business! It is owned by Redwood Services, a huge corporation, the original owners only own a minority share in the company.

The whole crew at Arlinghaus were wonderful!!! They have all been not only professional, but honest. We had a couple concerns with our new home. They came out gave us honest opinions and recommendations. If they didn't have the answer they told us, if they did they advised and gave us a fair price. I would recommend them to everyone.

Zach was prompt, courteous knowledgeable and personable. He gave me options that were easy to understand and allowed me the time to ask questions and do additional research! Justin and Cody just left and my house is warming up nicely! They were here bright and early and did a great job! Thank you! I had some concerns after installation. Arlinghaus was responsive and addressed my concerns quickly! Nick & Austin were very courteous and professional! Arlinghaus technicians made me always feel confident I’d made the right choice.

My old furnace broke Saturday evening. We called and their answering service sent a message to their on-call tech. Sunday morning despite a snow storm we were told he would be out that day to trouble shoot. The technician was very kind and professional and after he determined the issue he walked us through some options. We decided we would replace our very old furnace and he sent a sales rep over about an hour later, on a Sunday no less, to go over options. He took measurements, walked us through the process, identified any issues and had it all sorted out very quickly. We settled on what I believe was a very fair price and booked the installation for Tuesday morning. Tuesday at 8am the crew showed up and had everything done by 3pm. Everyone involved was very helpful, prompt and courteous. I’d recommend this company to anyone.

Austin was wonderful! He was so thorough and explained everything in a simple way. He went over and beyond for a free simple heating system check. He was not pushy at all. Instead, he clearly presented us with the options and said he would check with us on Monday. He is honest and genuine. He represents Arlinghaus well and is one of the reasons we stick with Arlinghaus. They are professional, clean, knowledgeable and honest. You can’t ask for more from a heating and air company.

Arlinghaus replaced our HVAC system at my business and were extremely kind and helpful. Everyone was extremely professional and knowledgeable. So when I had an issue at my home I called Arlinghaus because I knew they would be a good company to work with again. They were prompt to respond to my needs, communicative, and thorough. A specific shout-out to Alyssa, the technician to come out and replace a part for my furnace. She ran some diagnostics again and told me she wanted to make 100% sure this was the issue. She told me to call Duke Energy and have them come and make sure my gas regulator was functioning. She said she or her manager would call me the next day to make sure Duke came out and inspected things. Well, there was actually an obstruction in my gas line and Alyssa saved me a lot of trouble and money. I truly appreciate her! Thanks so much! I definitely recommend Arlinghaus and will be calling them in the future when I have an issue in my home or business.

Kyle is both professional and polite. He could not locate the source of our furnace shorting and blowing fuses and was not afraid to reach out for assistance. David also was polite and professional. Showed me a picture of my wires that had a bare spot and professional explained what had been happening. Definately a very pleasant experience.