Benjamin Franklin Plumbing of Cincinnati
Review Summary
- Mixed Pricing: One customer felt overcharged for a water heater replacement compared to DIY or Home Depot options.
- Positive Experiences: Several customers reported positive experiences, highlighting:
- Prompt service and quick repairs.
- Professional and knowledgeable technicians.
- Transparent communication, explaining issues and solutions.
- Reasonable pricing compared to other quotes.
- Helpful advice and suggestions.
- Technician Recommendations: Multiple reviewers specifically praised technicians: Anthony, Joseph S. (with Luis), Chris, Chad Correll, and Ethan Tolliver.
- Emergency Service: One review mentioned excellent emergency service.
Reviews
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(1647 reviews)
Srikanth Pilla
Wow! I don't know about everyone else here. To replace a $500 water heater the quote was $4210 and just for labor is $2273. The product in the market is $499 but with BFP its 1927. I confirmed the installation with Home Depot for $800 and brought the heater with same config for $499 at home depot. I feel like its a rip off here..
Lara Ferrer
November 20, 2024
We had some sump pump issues that weren’t working for us. Benjamin F Plumbing came in and took care of it in 1 days…evaluated, dug a trench, used solid materials. Nice job! Problem solved!
Dorothy Hatic
The technician, Anthony, visited my home twice. His first visit was to make good a prior call by another technician. His second visit was to install a new toilet. I am going to say that I highly recommend Anthony. I believe if you have a particular problem other than a routine plumbing call, Anthony is your guy. He is knowledgeable and willing to talk me through everything he was doing and why. I felt confident that my issues were resolved and if I have another problem, I will not hesitate to call Benjamin Franklin and ask for Anthony. He is friendly, professional and made good on a previously not so satisfactory experience. Totally recommend and make sure you ask for Anthony and wait until he’s available!
Dalton Danford
We highly recommend this plumbing company. The technician that investigated our problem, Joseph S. and his apprentice Luis, were highly knowledgeable and completely honest. They thoroughly explained the problem to me, detailed the corrective actions that needed to be taken in order to rectify the situation, and most importantly provided evidence that definitively and conclusively showed me that what they were saying was the truth. No shenanigans or maneuvering in an attempt to spend money on non-existent phantom issues. This company is a breath of fresh air compared to other plumbing companies we've encountered in the past.
angela thompson
Chris was amazing!! He looked at my water heater and then quoted me a price before he started to work. I am glad that he was able to fix my problem. Thank you Chris and Benjamin Franklin Plumbing. Will definitely keep your number on speed dial and recommend to family and friends.
TheKylebroerman
Was here at the start of the time window, knocked out my repair in minutes and gave some really helpful tips and suggestions about future projects and possible updates at request. Pricing was very reasonable and better than other quotes I've received by far. Ask for Chad correll, he's done 2 for me so far, 1 of which was a really really big job and he's been excellent every time. Dude needs a raise
Brian Holeman
The company was quick to reach out and set up an appointment for the following day, and then the technicians (Joseph and Casey) were professional and knowledgeable. They resolved the issue for a reasonable price, and gave me advice on what could be done to improve my home. Additionally, they were pleasant to work with and I would definitely have them back for any future issues.
Haleigh Grau
We had an emergency that needed addressed quickly in the middle of the night and they helped right away. Our plumber, Ethan Tolliver, was super professional, friendly, extremely knowledgeable and got us taken care of. I am grateful that he was able to help us and hope he can help us. I cannot recommend this company or Ethan enough.