Holthaus Plumbing
Review Summary
- Positive: Some customers report excellent service, professionalism, and efficient work, particularly from Dan and his crew. They are praised for going above and beyond, cleaning up, and offering fair prices.
- Negative: Some customers experienced issues with cleanliness (leaving a mess, using the customer's bathroom for mud water), unfinished work, inflated prices compared to estimates, and faulty repairs. One customer reported a toilet issue after service and unsatisfactory customer service.
- Mixed: One customer found the service average, with a price increase and a subsequent leak, but the work was ultimately completed.
Reviews
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(34 reviews)
DMB
Left my home a complete mess mud all over the place. We asked them to lay down plastic but they still didn't put any down and left mud all over. Used our only working bathroom to dump their mud water forcing us to clean up their mess just to use our shower. They have left an unfinished job sitting here for over a week and are now attempting to avoid removing the pile of mud from our basement saying we should hire our own labors to do this. I am appalled at the lack of professionalism and unwillingness to complete what they started with any urgency.
Countrygirl40.com Smiley40
Dan and Andrew came and did our water heater replacement. Went above amd beyond. By installing new flooring, and dealing with our 3 dogs. They were very professional. Great father and son n law team. That had old out , new floor in, new water heater in , and everything cleaned up in 1 1/5 hrs. We highly recommend this 5 star company. Chad and janette Rothgeb , Warsaw in.
Allen Hill
I recently had the pleasure of using the services of Holthaus Plumbing, and I must say that my experience was absolutely outstanding. From the moment I contacted them to the completion of the job, their level of service and professionalism was truly commendable. I want to take a moment to share my positive review for Holthaus Plumbing. First and foremost, their customer service was top-notch. When I called their office, I was greeted by a friendly and knowledgeable staff member who patiently listened to my plumbing issue. They scheduled an appointment for a convenient time, and the technician arrived promptly as promised. The technician who came to my home was extremely skilled and experienced. He took the time to thoroughly assess the problem and explain the necessary repairs in a clear and concise manner. I appreciated his attention to detail and his ability to answer all of my questions with expertise. The quality of work provided by Holthaus Plumbing was exceptional. The technician demonstrated a high level of craftsmanship and used top-of-the-line equipment to resolve my plumbing issue. Not only did he fix the problem efficiently, but he also took extra steps to ensure that everything was in proper working order before he left. What impressed me the most about Holthaus Plumbing was their professionalism throughout the entire process. The technician was courteous, respectful, and treated my home with care. He wore protective shoe covers and cleaned up the work area after completing the repairs. It's evident that Holthaus Plumbing places a strong emphasis on delivering a positive customer experience. Lastly, the pricing for the services provided by Holthaus Plumbing was fair and transparent. They provided a detailed estimate before starting the work, and there were no surprise fees or hidden costs. I felt that I received great value for the level of expertise and service they provided. In conclusion, I highly recommend Holthaus Plumbing for any plumbing needs. They offer exceptional customer service, skilled technicians, high-quality workmanship, professionalism, and fair pricing. I am extremely satisfied with the service I received, and I will definitely be using their services again in the future. Thank you, Holthaus Plumbing, for a job well done!
Anna Butler
I have had a great experience with this company. Dan and his crew are the best. Great prices, arrive on time, fast workers and clean up. Very professional and so glad I have found a great plumber. Anna
Danny Capaccio
Price estimate was half of what the replacement ended up costing. Plumber showed up on schedule and completed a somewhat tricky job without too much fuss*. Price inflated slightly because I had him replace an extra valve. Unfortunately a few days after the visit I had to go back and fix a leaky valve that did not leak before the visit. Overall they did the work and charged a price and my pipes are fixed so ultimately its fine. Not great, not bad, just average. The plumber and the office employee were both pleasant to deal with. I'd give them another shot if I need something. *City plumber had to show up to turn off water in my yard, and dug up some plants to get to it. Only to find out later that the visit was completely unnecessary because of a miscommunication.
Randy Greer
So, tried another plumber to get some needed work done on my 72 year old plumbing. After an OUTRAGEOUS quote, I called Holthaus. Jason arrived on time assessed where the problem areas were and fixed everything to a high standard. I am EXTREMELY happy with the service and won't go anywhere else for my plumbing needs. Great Job !!!!!!!!!!
Keith Brown
Had Holthaus come clear roots from my main drain. Quick, fair and professional service. Rich had me flowing again in just over an hour. I have called them several times over the years and have always been pleased.
Christina Wegford
I had Holthaus out because my toilet was loose and needed reset. They did the job, I went on vacation, came back and the toilet clogs up with tissue paper and urine only, plunging it daily. I called and requested someone to look at it and was told that it had to be something stuck in the toilet, they would charge if it was deemed a cause other than the workmanship. To the point they insisted a child put a toy in it... I have no children and none visit, which didn't deter the claim. I have to have another plumber out now and I'm highly unsatisfied with this service. I would not recommend them. As a Realtor I have clients requesting referrals regularly... They will know of my experience.