Mike Hensley Plumbing Inc

Scammers…. Run away from this plumbing company. They are the worst in Cincinnati. I had a technician coming over my Airbnb for a water leak. The tenant showed him where the leak was coming and added a clogging bathtub. Technician did the job and took off without calling the tenant to see the job done. Just for me to find out from my tenant that the water stopped running from the sink after 45 mns of job completion. I called the technician to let him know that the water is not running through the sink. He was rude as a hell. Made a call to the company, from the customer service rep to the owner, rude. I was told that if they come back, it will be another charge for the same job that they refused to have the tenant see. Stay away from this people because they can ruin your day without empathy. Horrible customer service.

Was told they would be here from 11-3, with a phone call 15 minutes before for a heads up. Non of that happened. Knock on door at 9:45. When you work night shift, that's a problem. On top of that, quoted $100 less on the phone plus charged an extra $20 for an "extra hose" that I have never been charged for before. I have used this company 3 times before and never charged for an extra hose. They lost a repeat customer today.

Worked with this company (Kyle) to connect gas equipment and install a new hand sink in a commercial space, they quoted cheaper than large plumbing competitors like roto, pulling the same permit and performing the work. Once the actual work was done it was even less than original quote. Will contract all of our future plumbing work to Hensley’s

Hensley plumbing is my new go-to plumbing company after using another company for years. When I called due to a failed water heater, I had a quote right away for a fair price where another big name company wanted to charge 2x the price. Derek was able to come out the next day whereas the company I used all the time couldn’t get to me for 3 days. I also used Hensley Plumbing for installation of a back up sump pump and toilet repair. Professional, on time, and fair priced every single time.

After two years of jumping through hoops to get our septic system replaced (thanks to the county), Mike Hensley Plumbing gave us the most reasonable estimate to have our system replaced, and then came & completed the work in two days. They graded our yard so that it looks even better than it did before, and their employees worked hard all day, and were always polite. I am so glad we found them; they removed a lot of the stress from my life!

I have used this plumber twice in the past and would recommend with confidence to friends, family and colleagues. I made the mistake of calling Roto-Rooter. After they made me wait during a four window and no showed, Mike Hensley stepped in and sent a plumber right out. He was amazing. He worked fast and efficiently and made sure to help me understand he would try to fix it as cost effectively as possible. I definitely felt like he cared about his craft and was interested in helping me fix my issue without going broke. A++ Use them. You will not regret it.

This Plumbing outfit is a amazing company. They are right on the spot . I have alot of respect for this company. What can you say about this for Mr Hensley plumbing company. Top Notch company and very professional how they do their work 100% . The Owners and employees are very nice to talk too. They really know their outside & inside Plumbing . .

We had Mike Hensley repair our septic tank. It ended up being $1000 less than they quoted because they did not need to excavate. They cleaned up and the job was completed fast. I highly recommend them