Mr. Rooter Plumbing of Greater Cincinnati
4.7 (392 reviews)
Open 24 hours
Plumber
Drainage service
Hot water system supplier
Septic system service
Water filter supplier
Review Summary
- Positive: Prompt, competitive pricing, friendly and professional technicians (Audie, Eric, Marco, Robert), same-day service available, knowledgeable, informative, and willing to answer questions. Technicians are thorough and provide options.
- Negative: One customer experienced a faulty installation, overcharging for parts not replaced, and poor customer service. One instance of a carpet stain.
- Specific Issues: Water heater replacement, water line burst, drain issues, toilet replacement, curb stop leak, gas leak concerns (later resolved).
- Overall: Generally positive experiences with Mr. Rooter, but with some potential issues regarding quality of work and billing accuracy.
Reviews
View All on Google4.7
(392 reviews)
5 ★87%
4 ★5%
3 ★1%
2 ★1%
1 ★6%
Cindy Smith
January 13, 2025
Mr. Rooter never disappoints us. We’ve used them multiple times and they’re always prompt and well competitive in pricing. In my recent experience, our 25 year old water heater finally gave out. I received quotes from 3 different companies and Mr. Rooter had them beat. I’m also an Advantage member which helped tremendously. We had the pleasure of working with Audie R. who is an energetic, funny, friendly and very honest technician. He completed our job in less than 3 hours alongside his partner. He cleaned the existing pan very nicely and installed our new unit in a nick of time. I highly recommend Mr. Rooter and Audie for their plumbing services. Thank you!
Alicia DeHond
January 31, 2025