Preston & Sons Plumbers

I reached out to a plumbing service on a Friday evening after I noticed my water heater was leaking. They were the only plumber available at that hour! The representative answered promptly and started to guide me through the possible causes of the issue. After he explained everything in detail, I felt confident that he was the right choice for the job. He came out early Saturday, diagnosed the problem, and worked hard with a local supplier to secure the part I needed before they closed. Instead of pushing for a full replacement, we discussed what needed to be replaced, which ended up being much more affordable than a new heater. He even helped me find a part outside of the local shop, and we arranged for the repair and replacement on Monday. His team kept me updated about the installer’s arrival, which I really appreciated. Everyone was fantastic! The installer, Tanner, was highly professional, communicated clearly, and answered all my questions patiently. He took the time to explain what he was replacing, and I felt comfortable asking him anything. I will definitely choose this plumbing service again; I’ve removed all other contacts from my phone. The representative was friendly, the office staff was courteous, and Tanner was top-notch. The customer service throughout this repair was excellent. I'm grateful for the help—my basement is still dry!

I've had many experiences with plumbing services, but I've never been more satisfied with the service I received. Their work was top-notch, and the customer care was outstanding. Tanner and David were very attentive, taking the time to help me understand what needed to be done and why, especially since I don't know much about plumbing—aside from using a plunger. They were honest and didn’t try to take advantage of me, even though I did some shopping around to learn what the typical cost is for things like snaking a drain. Their prices are definitely competitive, if not more reasonable, than most others I contacted. I can confidently say that this plumbing service is the total package; they truly exceeded my expectations. While I hope I won’t need to call again, since who wants plumbing issues, if I do, they will be my first choice without a doubt!

I needed to get some broken pipes fixed after the recent ice storm, just like many others in the area. We were put on the wait list for Preston & Sons Plumbers and were told it might take 4-6 days for them to come out. I was pleasantly surprised when they called the next day to say they could fit us into their schedule. I met Grant at the house right away, and he was a joy to work with! He explained everything thoroughly and answered all my questions with great expertise. I will definitely be reaching out to them again in the future.

I was dealing with a worn-out, rusty valve leading to my washing machine which had finally given out. I got in touch with Preston & Sons Plumbers and arranged an appointment at a time suitable for me. They provided me with a time frame between 11am-1pm. At about 10:45, they contacted me to notify that the plumber, William, was en route. He arrived promptly in 20 minutes. The issue was resolved in less than an hour. They even assisted me in obtaining estimates for some other plumbing tasks I was considering. Overall, it was a swift and straightforward service; the team was pleasant and efficient. They definitely know how to get the job done.

I cannot express enough how satisfied I was with the plumbing services we received when faced with a challenging issue. Our sink was congested and our waste disposal unit was not functioning. We reached out for help and Tanner arrived that very same day! He expertly fixed the issue in a flash, displaying an impressive level of professionalism and friendliness. The cost was surprisingly affordable. I remember a similar situation a few years ago where a well-known company took advantage of me, so it's truly refreshing to find a plumbing service that offers reasonable rates and top-notch service!

Brandon and his crew were absolute miracle workers when it came to our plumbing issue. We were dealing with a persistent sewer smell but couldn't pinpoint its origin. In just a couple of visits, Brandon combed through our Cincinnati home, discovered the problem (a vent line improperly ending below the roof), and promptly rectified it. He even managed to bring in roof specialists on the same day to finalize the job. They had to relocate our washer and dryer, and make openings in the wall, but everything was quickly and neatly fixed after the job was done. The team from Preston & Sons Plumbers was courteous, thorough, and extremely communicative. Brandon took the extra step to explain the problem and how it could affect other units in our building. We couldn't be more thrilled - he truly returned our home to us.

Hello there! It's been a few weeks since Preston & Sons Plumbers serviced my residence. I had a leak in the main bathroom drain, which was dripping into my kitchen. They set an early appointment for me and even got in touch before the scheduled time, which was truly appreciated! They clearly outlined the process and provided the price upfront. I am fortunate as another service provider was going to bill me almost double the price! That's correct! Preston & Sons Plumbers were highly suggested by a relative, and they will forever be my first choice for any future plumbing issues I might encounter!! The customer service was top-notch, right from the moment I made the call to when they finished the job. They made me feel so comfortable, like I was right at home! I can't thank them enough for solving my leakage problem!

It's always a pleasure to support local businesses, especially when they deliver such outstanding service as Preston & Sons Plumbers. Their team is highly professional, communicative, and always punctual. The quality of their work is top-notch and they stand behind their services in case of any issues. I wouldn't consider going elsewhere! They recently installed a new water heater for my father, delivering excellent and timely service yet again. Working with William was a joy - he was both friendly and professional. They also promptly fixed an outdoor pipe issue at my home, resolving the problem swiftly. I've been utilizing their services for many years now and can't recommend them enough. The folks running the show, Tanner and David, are simply fantastic.