Muetzel Plumbing, Heating & Cooling

Let's face it, when your AC unit dies during the week temps are consistently 85 to 88 degrees, it's miserable. Thankfully, the Muetzel team was just a phone call away. Every interaction was wonderful—from my first phone call with customer service to the diagnosis of our existing AC unit (not good!) to the delivery of our new equipment—everyone was kind, helpful, incredibly knowledgeable, and very empathetic. The turnaround time was super-fast, the pricing was reasonable, and the service (from everyone) was exceptional. I know it's super cliche to say, but Muetzel really does live up to that "treating you like family" vibe. I highly recommend them if you're looking for exceptional quality and service!

The team fron Muetzel were phenomenal! If I could give them ten stars I would 😀. They were very courteous and professional. I would definitely recommend them to everyone who needs plumbing or HVAC services. They identified the problem quickly and fixed it in no time at all. Josh and Joe were a great team 👏🏿. Thank you again 😊.

We were having issues with air conditioner. Contacted Muetzel for an estimate and we were not disappointed. Muetzel's quote beat out 2 our companies. Installation was completed 2 days befored expected. The staff are very knowledgeable and professional. Job well done Muetzel!!

These two very knowledgeable techs came out to the house. They recognized that a special-order plumbing fixture needed to be ordered. Mr. Alvin, and Taylor were very polite...wore masks and shoe covers.... For, the time being, they simply charged a modest Service Call. I want to HIGHLY RECOMMEND you call Muetzel (like "pretzel") for your honest and reliable plumbing needs. Sincerely, Keith Carey Google Guides Level 7

I wanted to take a moment to share my sincere gratitude for Joey and Nick who came out to my home to look at a problem with my Heat pump. I had been told by another well-known company that I was going to need to "spend thousands of dollars trying to fix the current one or just have them put in a whole new system". I was not satisfied with that answer and asked Muetzel to come look at the issue and they quickly went through several logical steps to identify the issue. The unit had been overcharged by the first company that came out to look at it and wasn't working properly. The first company had also suggested a new thermostat that they installed but did not have wired correctly for my unit to work. Long story short, Joey and Nick took the time to figure out EXACTLY what was wrong, communicated every step of the way and took care of the issue within 2 hours of coming to my home. They were very courteous, kind and took the time to explain everything they were doing. WOW...what a refreshing experience to share because positive customer service seems to be a rare thing these days. Please do yourself the favor of trusting Muetzel with all your needs and feel confident they will take care of everything you need! Thanks to the Muetzel family for having an amazing team who cares about your customers. I will be your customer for life and make sure I tell everyone I know to use your company! Thanks Joey and Nick! Thanks again for EVERYTHING!

I honestly cannot say enough good things about Muetzel Plumbing & Heating. I used them years ago & then moved into a new condo and was using the company that installed our plumbing etc to try to make things work properly. After a few visits of that other company saying they couldn't find the reason for the gas smell under our stove, we called Muetzel & they found the issue in less than one minute and fixed it! They also help my mother with some issues in her home & came back twice to make sure everything was working well (at no additional charge!) The service people are always so helpful & courteous!!!

I hadn't realized that Muetzel did HVAC -- we had only previously used them (repeatedly) for plumbing. The A/C tech Brian was professional and friendly -- he quickly diagnosed and fixed our A/C problem. Pricing was extremely reasonable (AND without the "upsell" that some of the less reputable firms do). Muetzel is now our go-to HVAC repair service.

I had this company out to work on a boiler system. The technician said he would come back mid-morning to complete repairs. I called the office today to check in because I had not heard from them. The women on the phone was rude and said I should have known the technician is not allowed to schedule. She said, "You have use us before and you know how this works". I reminded her that I call them about 1 time every year or two, and that it is not reasonable to expect a customer to know their schedule proceedure by heart. Especially, when their own technician doesn't know. The woman at the office continued to blame me and was very rude in her communication and tone and placing blame on the customer for your employyee's miscommunication is not acceptable. Every time I have called this place they have been rude. But I put up with it bc it is hard to find people to work on boilers. But their rude and abrasive disregard to paying customers is unacceptable. They are also far more expensive than they are worth. Done.