Benjamin Franklin Plumbing & Drains - Dayton, OH
Review Summary
- Positive: Technicians (Brandon, Ed, Spencer, Troy Hallman Jr) are praised for professionalism, knowledge, friendliness, and thoroughness. Customers appreciate their explanations and willingness to go the extra mile. Specific jobs mentioned include toilet/sink installations, faucet replacements, water heater installation, sump pump work, and leak detection/repair.
- Mixed: One customer found the pricing for a faucet replacement excessive.
- Negative: One customer had a negative experience with a clogged sink and a garbage disposal issue.
- Other: A customer was satisfied with the resolution of a leak issue, attributing the problem to another company's work. The company reimbursed a service fee in one instance.
Reviews
View All on Google4.9
(1133 reviews)
Debra Horgan
Brandon and Ed were great! They were professional, knowledgeable,and friendly. They went above and beyond. If you need a great plumbing service give them a call. They worked hard for 2 days! We had a big order: install 2 toilets,a pedestal sink and the faucets, 3 faucets, new water heater, fixed clogged stationary tub,replaced main stack .. whew and they were very nice. It was such a help to us since we are older and can't do this work ourselves . Thanks again!!
Josh Bales
We used Benjamin Franklin to repair / replace several shut off valves that had seen better days. Their work was exceptional! The plumber was on time, very informative and everything looks great! Thanks for helping us out!!
Cindi Jenkins
Benjamin Franklin has been recently brought out by a new company. I am very happy with the changes the new company has made. I had had a sump pump installed a year ago and had problems with it ever since. My technician, SPENCER, who is with the new company, came out and gave me an estimate for a new sump pump. He discussed my options and make sure I understood everything. He was very kind and patient with me. I had just had surgery the day before and still had anesthesia fog brain. He was able to come out the next day to install my double pump with back up battery. He was very professional, quick, polite, and very nice to work with. Very, very happy with the service they provided. And will use them again.
Debbie Johnson
Troy Hallman Jr had worked on several calls we made for service and he is a great worker, does wonderful work and takes time to explain it to us and answer any questions, my husband and I being 76 really appreciate how nice he is to us even simple questions. He does a wonderful job every time he has done jobs here! We are very satisfied!
Susan Critelli