Magic City Drain Services

Negative: Poor customer service, rude staff (especially the receptionist), unprofessional behavior (canceled appointments, no-shows, ignoring calls), failure to fix clogs, leaving a mess, and inconsistent communication.
Positive: Competitive pricing, some technicians were friendly and helpful (Alex and Brad), good equipment, presentable appearance (uniforms), and successful drain clearing in some cases.
Mixed: Inconsistent service quality, some technicians are not personable, and refusal to unclog drains based on external factors (like a tree).

Review Summary