Magic City Drain Services
Review Summary
- Negative: Poor customer service, rude staff (especially the receptionist), unprofessional behavior (canceled appointments, no-shows, ignoring calls), failure to fix clogs, leaving a mess, and inconsistent communication.
- Positive: Competitive pricing, some technicians were friendly and helpful (Alex and Brad), good equipment, presentable appearance (uniforms), and successful drain clearing in some cases.
- Mixed: Inconsistent service quality, some technicians are not personable, and refusal to unclog drains based on external factors (like a tree).
Reviews
View All on Google3.9
(28 reviews)
ciearra bundy
Their customer service is horrible, please don't use this company everyone there is extremely nasty. I will never ever call this company for anything. I work for a government job, and we use them for jetting main water lines, and every time I call they always have an attitude or is very rude.
Sheri Nassos
Their receptionist was very pleasant. The guys that came out were not very personable. Didn't even introduce themselves or tell me their names. They also could not fix my clog. They left my house in a complete mess. Debris splattered all over my walls and my floor. Took me 2 hours to clean up after they left. They only charged me for a service call though and they were here for several hours. I will give them credit for that.
alicia smeltzer
We called magic city and set an appointment, they cancelled day of and rescheduled for next day. No big deal. Next day comes i never received a call during the 4 hour gap they were supposed to come. I call back politely and ask if they were still coming out, lady proceeds to be extremely rude on the phone and then hangs up. I call back and she proceeds to ignore my calls. Unprofessional and wouldn’t recommend their customer service to anyone.
Aidan Finn
Basement main drain backed up, I just picked a name and called- glad I did. These guys were nice, down to earth, and priced FAR less than I expected. The other quote for the same job was triple what they charged me. Brad and Alex- highly recommend!
sharon sawyer
Wouldn't recommend them for nothing. A guy came out Friday and said they would call me Monday to give me a time for Tuesday. Never called and when we called they acted like the guy never said he will be back, so would not recommend them for nothing.
Josh Arnold
Great company, very professional from start to finish. I would definitely recommend them. We had a different company come out and quote us approximately 4 times as much for the same service that magic city did. There equipment was in good shape and presentable, guys were in uniforms. Solid company.
RONI KNAPP
I have used them many times for the drain unclogging the same drain and they REFUSED to unclog it because 1. They haven't been out in a while & 2. Because I have a big tree in the yard... I think this is crazy because they dthey are paid to unclog
Patti Gnap
We had an issue with our main drain. Magic City Drain came out this morning and spent over 3 hours getting it opened up. Thank you Alex wonderful job.