Invisible Excavations Plumbing & Drains
Review Summary
- Positive: Customers praise the company for being polite, friendly, honest, efficient, and providing quick service. Specific technicians mentioned include Princesten, Luis, and Alan, with positive feedback on their skills and helpfulness. Several reviewers express satisfaction with the customer service and willingness to use the company again.
- Negative: One customer reported a hot water tank issue that developed after a service call, leading to water leaks and disappointment.

Reviews
View All on Google4.5
(115 reviews)
Vicky Strah
Princesten was so polite and friendly. He arrived on time and I feel gave me a very honest estimate of the cost to replace my water line and shut off valve. He worked quickly and efficiently. I will definitely contact this company again for any repairs that may be needed in the future.
Ruth Hatchuel
January 7, 2025
Arco offered a free service to check out my hot water tank and service it for free. Never done this before, never had z problem before either. He also looked at the pipes under my sinks and checked my toilets. The service man gave me a list of items I need to "replace". My tank is only 7 years old !!! It is a high efficiency water tank, and was pretty expensive.it should last at least 15 years. After the service a few hours after the service call, I went back to the basement and saw a puddle of water by the hot water tank. Never ever had water there before. The service man said he emptied and refilled the tank and did some other " cleaning" of the tank . I dried the puddle and went on my way. The next day I saw another small puddle by the tank, this time I thought it may just be exhaust condensation or something. Wiped it again. Today , now two days later there is a big puddle of water. I called Arco to complain. I dont get it. I never had any problems before they came to service the tank...now I do. I am very angry and disappointed. They need to fix this problem.
Brenda Register
Luis serviced my toilet today. The chain had loosened and he fixed it quickly. He said that due to the fact it was a small problem, it was considered a service. My husband and I truly appreciate his help and consideration. He is an excellent worker and we will ask for him again if we need assistance. Thank you very much. Alan & Brenda Register.
Nicholas Swerchowsky
March 4, 2025
Alan with Invisible Excavations quickly solved a complicated plumbing issue that another plumbing company could not figure out after days of work. The whole project was completed in about 2 hours. He was honest, fair, efficient and is very skilled at what he does. If I ever need a job done like this again I will go straight to this company. Thank you Alan!
Joann Jordan
I called due to having trouble with my hot water, these guys came same day in less than an hour! Iām very pleased with the customer service, very friendly and knowledgeable. You guys have a great team! Looking forward to doing more business with you in the future. Thank you!
Kody Rother
Princesten came to do an annual inspection on water heater and plumbing. Was timely, professional, and let us know of any issues. Great work overall
Cathy Flerchinger
Al and Edwin where great! Very knowledgeable, professional, informative, respectful. Made me feel ease with the issue. Would highly recommend and will definitely use the company again with my plumbing issues.
Leon S Collins
The maintenance & safety inspection went great! Princesten (Plumbing technician) checked out and inspected all the house plumbing/water pipe lines as well as inspected/drained the water heater tank. He answered all my questions and offered professional advice to properly maintain house plumbing/water pipes and water heater tank.