Ott Plumbing
Review Summary
Ott Plumbing receives overwhelmingly positive reviews, highlighting:
- Excellent Customer Service: Praised for empathy, flexibility, and going above and beyond, especially during difficult times.
- Professionalism and Expertise: Technicians are knowledgeable, efficient, and thorough in their work.
- Prompt and Reliable Service: Quick response times and accommodating scheduling.
- Cleanliness: Technicians are neat and leave the work area clean.
- Positive Interactions with Specific Employees: Ben and Rob are frequently mentioned for their helpfulness and quality of work.
- Value and Satisfaction: Customers are satisfied with the workmanship and pricing.
One negative review describes a rude and dismissive technician, Rob, who showed poor communication and a lack of customer care.
Reviews
View All on Google4.9
(158 reviews)
Officer Tucker
"Ott Plumbing exceeded my expectations from start to finish. They came highly recommended from a reputable source, which proved to be completely justified. When faced with a time-sensitive plumbing issue, their response was exceptional – particularly when I had to reschedule at the last minute due to a family emergency. Their understanding and flexibility during this difficult time spoke volumes about their customer service. Dan and Anthony arrived promptly the next day, demonstrating both technical expertise and genuine compassion. They took a moment to offer sincere condolences for my loss, a gesture that meant more than they could know. Their work was efficient and thorough, but what truly set them apart was how they transformed what could have been a stressful situation into a seamless experience. Beyond their technical proficiency, it's their thoughtful, human approach to customer service that makes Ott Plumbing stand out. They didn't just fix a plumbing issue – they provided peace of mind when I needed it most. I couldn't recommend them more highly
Dave Kowalski