Ott Plumbing

"Ott Plumbing exceeded my expectations from start to finish. They came highly recommended from a reputable source, which proved to be completely justified. When faced with a time-sensitive plumbing issue, their response was exceptional – particularly when I had to reschedule at the last minute due to a family emergency. Their understanding and flexibility during this difficult time spoke volumes about their customer service. Dan and Anthony arrived promptly the next day, demonstrating both technical expertise and genuine compassion. They took a moment to offer sincere condolences for my loss, a gesture that meant more than they could know. Their work was efficient and thorough, but what truly set them apart was how they transformed what could have been a stressful situation into a seamless experience. Beyond their technical proficiency, it's their thoughtful, human approach to customer service that makes Ott Plumbing stand out. They didn't just fix a plumbing issue – they provided peace of mind when I needed it most. I couldn't recommend them more highly

Ben from Ott Plumbing was “the nicest guy “ and did a marvelous job today with my sump pump issues! I had been awakened at 5:30 this morning with my sump pump spraying water all over. They scheduled me in right away when I called and explained my situation. Ben was extremely knowledgeable and explained the whole process from beginning to end, which resulted in a complete fix. Ben was neat and cleaned up everything when he was finished. I will be calling them again soon to install a new kitchen faucet. I am more than satisfied with their workmanship and pricing. Great job Ben and Ott Plumbing !

Rob from Ott Plumbing was very helpful and answered my questions regarding replacing my water heater. The installation was done in a timely manner.

Ben and Bridget were great! They replaced my water heater and got it up to code. They answered all my questions and also explained the process of what they were doing. I would definitely recommend OTT Plumbing and Heating! I will call them whenever I need a plumber again. Thank you both!!

Ott Plumbing did a fabulous job installing two toilets for us. The plumber was very polite and cleaned up afterwards. I was quite pleased.

U fortunately I had a bad experience with this company! It initially started when I received a phone call roughly around 1130am from the worker Rob, stating that he finished his previous job early and was available to come to my how now. I explained to him that I intentionally made my appointment from 1-3p due to me not being home before then. He continued to explain that he finished his job early, as if I was an inconvenience to him. Upon getting to my house at 1pm as he walked in he asked where the problem was, and I explained to him that I had got plumbing work done on my toilet, due to me seeing water marks on my kitchen ceiling. I explained to him that I wasn’t sure if I was having the same issue with my toilet again. After showing him my ceiling he stated he would have to make a whole roughly 10x10 to investigate. I inquired about the repatching of the ceiling and he stated that’s something Plummer don’t do in an unpleasant tone. While understanding that rewatching isn’t in his job description and the conversation wasn’t friendly, I called the person who recommended me to this company and also happen to be a maintenance man. I expressed my concerns on the phone and also inquired why the worker didn’t check the toilet or sink upstairs before jumping to cutting the ceiling. The person on the phone asked to speak to Rob, and also explained that I had previous work done and wanted him to assess that first. Rob was very dismissive and slightly rude to the man on the phone who also happened to be a family friend of the company owner, stating he owns 4 houses in the neighborhood and all of them have this problem. After getting off the phone the worker then stated,” if it makes me feel better he would go check the toilet out!” In a non pleasant manner! As I went upstairs with him I pointed out that the sink in front of the toilet drained slowly just to let him know as it could all be related, he immediately stated that it would be $225 to snake the drain. I did not inquire about the price but was only letting him know. After leaving the bathroom and going downstairs I inquired about the price to potentially fix the pipes if that was the cause and he stated $750-$3000. Although I have the money and know as a homeowner this issue needs to be fixed, I made up my mind that this company/person could not work on my house due to the attitude and potential worsening of the issue! After the conversation I politely told the worker I no longer needed services, and I declined him working on my house!

Ben did a fantastic job for us. He was able to overcome all of the obstacles in the installation and left the job even cleaner than before he arrived.

Absolutely wonderful experience from an incredible crew! Would highly recommend! Ott plumbing installed my hot water tank and repaired a water leak and if you are looking for a professional, reputable company give them a call. They are the best! Thank you so very much! Darlene