T & J Plumbing & Sewer Services Ltd
Review Summary
- Mixed Customer Experiences: Some customers report positive experiences with prompt, professional service, effective solutions (including power washing), and clean work practices (booties). Others report negative experiences with rude and condescending technicians, repeated visits for the same issue, and high prices.
- Service Quality Concerns: Some customers experienced initial issues that required multiple visits, suggesting potential problems with initial diagnosis or thoroughness.
- Price and Value: While some found the service expensive, they also found it worth the cost due to the effectiveness of the power washing.
- Technician Variability: There are reports of both excellent and poor technician behavior, with some being professional and honest, while others were rude, disrespectful, and acted without permission.
- Customer Service: Customer service on the phone was praised, but the in-person experience with technicians varied significantly.
- Recommendation: Recommendations are mixed, with some customers highly recommending the company, while others would not use them again due to negative experiences.
Reviews
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(18 reviews)
somniax0x
I would like to express my concerns regarding the repeated visits for measurements related to the ongoing project. The technician, John, exhibited a rude and condescending demeanor during our phone conversation. He attempted to assert that there had only been one visit for measurements, despite my presence during each visit, and a different technician completing the measurements each visit. I inquired whether this would be the final visit, to which he responded yes, unless I requested additional work. It is important to clarify that I did not initiate this contract; Neighborhood Works did. They retained your services for the repair of the drain and the restoration of the drain cover that was removed from my basement floor by your employees. Therefore, your organization is compensated to complete the agreed-upon job. This is not a case of me demanding or requesting additional work. If the issue had been resolved adequately during the initial visit, further measurements would not have been necessary. For each visit I have been forced to leave my place of employment early to accommodate your visits for a matter that has spanned several months. Moreover, I find it unacceptable to be met with an unfavorable attitude when inquiring about the need to continue taking the same measurements repeatedly. In the future, when it actually IS my decision on who to hire for my plumbing needs, I will never use this company again.
Janine Movish
Prompt. Professional. The first employee could not figure out the leak, and he called his partner who came to assist and they fixed it together. A month later, there were still some issues. I was scheduled for the same day, and since it was under warranty the work was completed at the same time (additional work/ Pipe cleaning). Without charging anything additional. The only thing I would recommend is that the first time they provided their services, they did not run water in the bathtub long enough to figure out there was still a blockage. If this was done, they would not have had to come out a second time. That said, I would recommend this company.