Graff's Plumbing & Heating Inc
Review Summary
Graff's Plumbing & Heating Inc. receives overwhelmingly positive reviews, highlighting:
- Excellent service and responsiveness: Same-day service, including weekends and holidays, is frequently praised.
- Professionalism and expertise: Customers commend the team's skill, craftsmanship, and knowledge.
- Fair pricing: Several reviewers mention competitive or lower prices compared to other companies.
- Positive customer service: Friendly, polite, and communicative staff are noted.
- Wide range of services: Experience with various plumbing and heating issues, including old homes, emergencies, and installations.
A single negative review reports a faulty boiler installation, lack of follow-up, and significant financial loss.
Reviews
View All on Google4.8
(45 reviews)
Eric Elsass
Tom and his team are artists and life savers!! We live in an 1885 home with its original plumbing which was installed over 100 years ago. A portion of the pipes from our upstairs toilet burst and had been leaking into the closet below (one we don’t often use). We were lucky to find it when we did. Tom came quickly to assess the situation and come up with a game plan. Yesterday he and his team arrived and began their work, efficiently removed the old system and then designing and installing the new one. The craftsmanship is amazing! We couldn’t be more pleased with the results. Our family highly recommends Graff Plumbing!
patty starkey
I cannot be any more grateful to this company when we had a very terrible situation happen at a property. The whole basement was flooded about 5 inches. I called and spoke to Savannah who dropped everything that she was doing on New Year’s Eve and went to the property 42 minutes later along with her son Thomas. They started working immediately, and the issue was resolved and handled shortly after that. With her knowledge and work ethic, she was able to tell me how the plumbing was not up to code and she knew that we needed further work to be done. The customer service was fabulous, The price was amazing and I am just truly grateful for her time in this matter. I 1000% would recommend this company to anyone !!! Thank you Savannah & Thomas for all you have done!
Jasen Cusick
I had Graff’s Plumbing come out to drop in a new hot water tank as the old one died. They came out same day, on a Saturday nonetheless, and were fantastic. Fast, friendly, and thorough. Would recommend!
Ken Z
They were out the same day (Sunday) I had a pipe burst and got me fixed up. Also made me realize I was overpaying for a furnace &water heater replacement from another company when I talked to them about it. I will be calling them for my future needs.
Brian Day
Thomas installed a boiler for my parents that had a 12 year warranty. The equipmemt was meant to have an auto fill feature. Thomas was expected to install that properly. He did not. That ruined the equipment and voided the warranty. He hasn't answered a call from my parents to resolve the issue since this occurred. It will cost us 10s of thousands of dollars to buy a new one. They've tried to contact him repeatedly for over a YEAR!
RJS
This company performed the work we needed efficiently and professionally. Their price was fair. They had great communication. I highly recommend.
Michael Pische
Savannah and her family came out same day on a Saturday to clear out a main sewage line at my house. The job was completed with ease and they couldn’t have been any more polite or professional! Thanks again!
David Russ
Sewage was backing up, other companies wanted me to wait a week. Graff was out the next day and fixed the issue for much cheaper. The next week Graff also repaired my main water line for cheaper than ABC quoted, doing a fantastic job! I highly recommend them!