Mr. Comfort, Inc.

My wife and I just had a slab leak under our living room repaired by Mr. Comfort, Inc. The person sent to pinpoint the leak got it exactly right. The plumbers sent out were clean, professional, and very cordial. It took them a lot less time to dig, repair the pipe, and fill in the hole than either my wife or I were expecting. We've never had a problem like this before, so I'm no judge as to how Mr. Comfort's prices compare to other plumbing companies. My wife and I are thoroughly impressed with the quality and the professionalism of the company.

Do not do business with this company. I had this Mr Comfort out last year (4-10-23) to replace an outdoor water spigot. I was happy to pay for the part/labor and while they did replace the part itself, it is now leaking from the wheel, an issue I did not have prior. When I called and asked them to come out to double-check their work and correct the potentially faulty installation of the new part, they wanted to charge me $100+ dollars for an additional service fee. I’ve now paid $414 just to have a different issue then my original. Again, I’ve called to get this resolved and have been dismissed unless I pay an additional service fee for coming out to correct their poor instal.

Utterly speechless. I had a plumbing leak while I was away on vacation. Main got shut off by the city while I was gone, at my request. Got Mr Comfort onsite ASAP after my return. Nathaniel looked under my house the first day and only found 2 small leaks - proposed $800 worth of labor and parts to fix. He informed he’d be back the next day, first thing, to install. When no one showed by 10, I called and spoke with Jim, who indicated I was on the schedule for the following day - I insisted that someone be onsite, as they left the main open since leaks were “minor”. When Nathaniel came back out, he found a hole in a pipe (spigot). He perused my crawl space and indicated many holes were found, only showing me a couple photos. Ultimately, I got an estimate for an 11k repipe of my whole home. I crawled under my house to review pipes before and after Nathaniel arrived, and the only hole I could find was the spigot. Having significant doubt, I bought a replacement spigot and adaptor (~50), installed that. Had a second plumber come out to turn the main on and test for leaks - they found that *someone* had left the spigot on the W side of my home wide open. Also identified that the mudroom toilet was running. After shutting off both valves, miraculously, the leak was sorted. To say I’m frustrated with Mr Comfort is an understatement. I’m out time and money, and had significant stress/anxiety that was *mostly* unnecessary. Feels like I was being gouged because I’d mentioned “A prior plumber recommended a whole home attic repipe due to the age of my pipes.” Exercise caution when working with them, please.

I called and explained that my bathtub facet was leaking and I wanted a whole new set for the bathtub. They came out and said they couldn’t do it and that maybe they understood me wrong over the phone, they made it stop leaking a little bit and charged me $120. Very disappointed when a plumber leaves and I have to call another one different company to come back. I was fine paying $120 to have it fixed but just to make it stop leaking? I would have just called a company that could replace it instead of calling this one.

I do not enjoy writing a poor review, but it is imperative that it be done. I have had a leak in my front yard for months. It was a very small leak. Due to a recent surgery, I was unable to investigate it as I normally would. However, I decided to do some digging near the meter, hoping to find the leak. I did. I vacuumed the water out of the hole. I saw a sprinkler valve and saw the leak. I did all this to make the job easier for the plumber and to save time and money. I WAS WRONG. The plumber was on his way, and didn't want to cancel. All that was left to do was to place a 3 dollar pvc cap on the end of the pipe. That was it. Picture included. That was what the plumber saw driving up. A pipe needing a cap. That was it. Ezra did a great job of checking the fix. He had a metal gas cap to place on the pipe to see it was what i thought was leaking. It was fixed in 15 mins. He wanted a PVC fitting to cap the pipe, so he left to find the part. I was so happy. I knew he was going to charge $100 just to come out, but I thought to place a $3 cap on the pipe it couldn't be much. Considering I did ALL the work, beside placing the cap on the pipe. He was kind enough to fill the hole, since I was unable today. It gets fixed and the bill was over $600.00!!!!! Am I missing something? In my 65 years of life, I have NEVER seen such a disparity in the amount of work performed and the fee billed. It was such a surprise when I was expected to pay it. A $3 part and 10 mins work. If the part had been in his truck, that would had been all of it. He left to find the part, and when returning placed the cap on. There was a struggle for 30 mins to screw the cap on, however it was done. Fortunately, there was a compromise made, but it is the principle. I wanted to write a good review and tell my friends about the great service and fee charged. My BIG mistake was not reading the prior reviews. I always do. I work with Drabek and Hill for other issues and they are wonderful. I wanted some plumbing done and went with their company. I wish I had researched it first. Bottom Line: Read reviews Get a written estimate I did neither. My mistake was not realizing that something could be so overly charged after I performed all the prep work ahead of time and thought I was helping the plumber and myself. A sad situation that should of never happened. If I was unreasonable, please let me know. Ezra did a great job, but the fees charged were totally unreasonable! l

Jim the scheduler worked some magic and was able to move me up two days for the shower repair. Cory the technician was great. Initially I thought I broke the shower manifold, luckily it was a old and outdated cartridge. This quick repair enabled me to stop turning off the water to the house when not in use. Great job team. I’ll be using some of your other services soon.

WE had used this company prior and had a fair experience, so we called again when a pipe burst between the slab and wall. We requested the same salesman, who came and assessed the damages. He wanted to call a leak locater but had an appointment so he had a colleague come meet the leak locator. When Robert returned he stated the locater and co-worker had not done what he asked so he walked from the job, leaving the coworker to make the repairs. It was thanksgiving and they said they would return the following monday to start. We put my father in the hospital for cancer the day after thanksgiving. On monday they arrived and corralled my mother into signing a contract without allowing me to review the agreement. One of my original stipulations was to have a manifold added during the replumbing of our home Both Robert and the Coworker agreed and understood. When the job was completed, my mother paid the balance due in full, received a paid in full letter and, then, I discovered there was no manifold. I went to the manager, (found out later he was the owner) told him my dilemma, and he said he would check into it and call me back. Next day he calls and tell me they undercharged me and if i would pay the balance, that we owed, they would come put in a manifold. Funny, the balance we were given was about the cost of a manifold and a little labor. They never completed the agreement, sent bills to my mother for over a year demanding payment for this mysterious balance and we still have an incomplete job... I feel they took advantage of my mother's ignorance in plumbing, during a vulnerable time with dad in the hospital. Horrible, dishonest, shady.. experience. I would never use this company again. **Also, the Manager/Owner explained to me that these guys have a minimum price they have to charge and anything they can add above and beyond that is bonus for the salesman/installer. Basically they can jack the price to anything they want so long as you will pay

worst plumber ever, after locating the leak and charging me $385 to do so they said they could finish the work for $$$$$ a very large some of money, i then asked if I could do some of the digging and Jackhammering since i knew my mother dose not have that kind of money. once i was done with digging and they came out again to look at the progress they gave a report for the same amount of money originally and when i started to ask why the money is the same, the answer was we cant to it. I payed the $385 for locating the leak since that work was done, but the service fee is what i have a problem with they want to basically charge me for coming out looking at the problem then saying they cant fix it. I then got another plumber that fixed the issue completely for less than 1/4 of what they asked for originally and this is another plumbing company it is not a small provider.