Baxter Plumbing & Rooter, Inc

I had them come out to diagnose and repair a leak from our upstairs bathtub. One of the plumbers was very snappy and difficult to communicate with. They cut a hole in my ceiling and charged me $200 and left me with no answers and a big hole to repair. I ended up having a contractor friend come and he was able to diagnose and fix the issue. I called and spoke with Tracy the owner about my negative experience and was met with an argumentative response from her. I hate leaving bad reviews but I received very bad customer service. *Edit* I knew she would reply on here and further argue with me. Putting words in my mouth and discrediting my experience.

I called Baxter to have a mixing valve replaced in my shower.. after getting here the valve didn't need replaced at all, just some adjustments needed to be made.. Cooper and Scotty only charged half price of the mandatory hr service call because it's was fast and easy. Definitely call Baxter for your issues...they could have not done the right thing and ripped me off and I wouldn't have know better... thats what makes a good company.

I called Baxter Plumbing to check on a bathroom faucet leak. They were on time and very professional. They checked out the plumbing and decided that the leak was caused by water running back to the faucet fixture and then down to the cabinet under the sink. No repair needed. So they charged me 1/2 price 😁 I am very grateful and happy with the service that they provided . I highly recommend Baxter Plumbing

Baxter Plumbing reached out to through another plumber who had called them and explained my ordeal. They were right on top of it. I explained my sewer problem and had someone there in about 15 minutes. Great Job Done!!!!

Paul listened to our concerns and ideas very patiently. He then provided his expertise on what would be the best solution. He is always friendly. We've never had to have Baxter Plumbing come back to fix a problem.

This is the second time in a few months that I have called Baxter to resolve problems we caused . In both instances they were on time, extremely professional and completed the job perfectly . Special attention was paid to keeping things clean and sanitized. I highly recommend Baxter for any plumbing needs. Tank You John H Brown

We have always been very happy with Baxter Plumbing. No matter what we need, they come out quickly, take care of the job, and do not ever overcharge. Five stars plus!

I explained in detail that I needed to snake the main outet. I was quoted $160. I repeated the quote and asked if that was correct for snaking the main outlet not just to show up. I was assured that was the cost price by Tracy. Scotty showed up 1 1/2 hrs later. But instead of snaking as I had requested, he took my hose and ran my hose down the main outlet in an attempt to clear the line. When it looked like things were running good, he told me he would charge me $160, for using my hose and not snaking it. He told me in order to snake it, it would cost me $226. I told him I was quoted $160. He made several excuses blaming the office secretary for the different price but added that other clients also told him of being quoted a different price, that this wasn't the first time he heard this. I told him that then the office staff should know the correct prices. He blamed the secretary for being ignorant. Claiming that the $160 was if he snaked the toilet. I told him that I specifically asked for the cost to snake the main outlet. When he asked me who told me the quote, I told him Tracy. Turns out Tracy is the owner. Being as I had out of town company, I finally agreed. I told him it usually needed to be done 100 feet. He did maybe 50. Then tried to manipulate me to have him run a camera down the line which would be an additional $ 350 more in addition to the $226 to snake the line claiming that I propably needed to excavate and lay new piping. I paid the $226 in protest, advising that quoting one price and then charging another makes them liars and they should adhere to what the owner quoted me. He then showed me on his laptop the price sheet he has for the various jobs. Funny how the person who quoted me the $160 doesn't know those prices. He advised me that he'd have Tracy call me. She did not. I called Peterson's Plumbing who refered me to Baxter to let them know that they bait and switched me. They advised they would no longer be referring Baxter to other clients. In response to Tracy's comment. Tracy, the ONLY way that I would know your name, is because you told me your name when I called and then told me your name again when you called me back to advise that the plummer was on the way. Scotty DID tell me when I protested his wanting to charge a higher cost, that I wasn't the first person to tell him that they were quoted lower, that other clients also had told him they were quoted a lower price. You did bait and switch. And that's on you.