Petersen Plumbing

Petersen Plumbing has by far the best customer service that I have encountered in a long time. I had an appointment today between 8am-10am, I had someone call me to tell me the plumber was on his way to us, which was a pleasant surprise. Our plumber was very nice, respectful and even cleaned up after himself. Fixed our issues in no time at all. Thank you Petersen Plumbing!

Just had these guys out to replace our water heater and cap some unused lines. They did an excellent job, were very kind and helpful in answering any concerns or questions we had, and the price was very fair and affordable. We will definitely be using them for any plumbing work in the future!

I really don't like giving out bad reviews, but I'll make an exception for this one. Petersen Plumbing originally came out to unhook our old sink, then came back out to hook up the new one. Part of that process was disconnecting and reconnecting the dishwasher. Everything seemed to go fine until the following day when we came home to a squishy floor. After an emergency call to Petersen, they sent out a team the following morning to investigate and found a leak from where the supply line connects to the dishwasher. But instead of fixing it, they said it was a faulty L joint and they wouldn't work on it so we'd need to call an appliance repair person. They, however, would not take responsibility for said leak because it "wasn't a part they worked on directly". So we had to call our home insurance company and had a water mitigation team come rip up half our kitchen and dry everything out with fans for two weeks. In the meantime, we did have an applicance repair person come out to fix "the faulty L joint", but he said it likely wasn't a problem with the joint -- it was using an old, copper supply line which are prone to leaks and was likely leaking due to someone yanking on the line during the connection process. He wouldn't touch it and recommended that we have a plumber come install a braided steel line and hook up the dishwasher. So we did. I literally just got done having Precision Plumbing install a braided steel supply line and reconnect our dishwasher -- no qualms, no issues. They even installed a new L joint just to be thorough. No hassles. So at least our dishwasher is working again, though we still have a ripped up kitchen and thousands of dollars in damages to deal with. TL;DR - not only would I not recommend Petersen Plumbing, I will actively tell everyone I meet not to use them. UPDATE (in response) - You disconnected the drain to the dishwasher and capped the supply line, but you didn't fix the leak that you caused -- you told me you wouldn't and couldn't. But the most important point here is that you didn't even take responsibility for it. I understand people miss stuff and make mistakes, but you had a chance to make it right and chose not to. I paid you almost $500 for the original job because you're supposed to be plumbing experts, licensed, and insured. Why TF should anyone pay you that kind of money if you're going make a mistake and just say "well, it's not our fault, but that's what home insurance is for"? And that's pretty much exactly what your guys told me.

Called yesterday, the crew was here today & replaced our faucet in less than 30 minutes! Jack & Jacob were nice, mannerly & SKILLED plumbers! Great job, great speed & terrific service! Thank you so much!

They were able to get me in same day, which was so appreciated! Repaired quickly and professionally, just went above and beyond. Would recommend to anyone!

This was the 2nd plumber I used since moving to Eugene. Being concerned about cost, I did my research. Wade was dispatched and I cannot say enough good things about him. He went right to work and even pointed out an area in my bathroom he was concerned about. Turned out, it was a concern. A leak under my toilet. Together with another speciality company, 24HR Flood Pros, they addressed the problem Wade pointed out and we all went through my home to determine if there may be any other areas of concern. Thankfully, no. Wade finished his job and was on his way. I was so happy with his skills that I called back and requested Wade for another project I had. Again, he showed up, skillfully completed the job and left me feeling that I have chosen the right company for my plumbing projects. They are about to get another call from me. I am learning that it really does pay to have a skilled licensed contractor do the work.

In less than an hour, Wade #61 and Jeremy #71 from Peterson Plumbing/Austin Plumbing , Eugene, OR replaced my kitchen faucet, replaced the undersink disposal, and two requests in my bathroom. They were terrific! Both Wade and Jeremy were engaging in conversation and taught me a few things about plumbing. I am happy to endorse their expertise and will call them 1st for any plumbing needs. Thank you for the education! 10 stars!

Incompetent. The work they did on my 5 year old home failed after a month and they refused to come back and fix it. My home is nearly new and it was very obvious it was their workmanship that caused the issue. Would never use this company again. (Obviously not going to use my real name here…)