Happy's Plumbing Inc
Review Summary
Happy's Plumbing Inc. receives mixed reviews. Positive feedback highlights:
- Good service and quick response times, even for warranty work.
- Friendly and knowledgeable technicians.
- Excellent customer service from the office.
- Reliable and efficient work, including garbage disposal and water heater replacements.
- Willingness to rectify mistakes.
Negative feedback includes:
- Poor diagnostics leading to unnecessary work and denied warranty claims.
- Pushing for extensive (and potentially unnecessary) repairs.
- Ineffective service, leaving customers to resolve issues themselves.
Reviews
View All on Google4.4
(7 reviews)
Laura S
I have used Happy's three times through my warranty. First, they came out and replaced my garbage disposal. They were supposed to also look at my toilets, but the warranty company screwed that up, and didn't put it on the order, so I had to open a new claim, but that's not Happy's issue. The next time was for two toilets that were constantly running (Thanks to cheap toilets installed by out of state developers running off with the money). The plumbers figured out that it was going to be more than an easy fix (they replaced the guts, and they still ran). It was poor and cheap construction in parts that connect the tank and the bowl. This was happening in two of my 3 bathrooms! He told me to be prepared for it in third one (and yes, eventually that started doing it too, and I just put a new and NICE toilet in my master bathroom). The final time was last week, I noticed some small leaking from my water heater the day after Christmas. They were able to get someone out the next day to evaluate the issue. I knew that it would probably not be fixed same day, as it was through the warranty company. People who complain about not getting it fixed day off because of Happy's do not apparently realize that their warranty company has to approve EVERYTHING over $500, so they can only do what is approved. Once the replacement was approved they called to schedule instillation. Came out and put a new water heater in yesterday. All in all, from start to finish, new water heater in a week (that includes a weekend and New Year's holiday). I am am happy with HAPPY'S. I even recommend them to my neighbors.
My Le Ho