Henco Plumbing Services

I sent a request for a quote for service through google for water line repair to three companies. Henco was the first to respond and is actually the only one who called. They sent Chris Greenwood to assess what was needed. He was professional and friendly and explained everything that was needed to repair a broken main water line. He completely put me at ease and offered to contact another company to set up restoration and pumping out of the crawl space. After that was done Henco sent Jesse Duran and Nick Whiting to replace the water line. Both of these guys were exceptionally friendly and advised me of what they were doing and checked with me every step of the way in case I had any questions. What I thought would be an all day job was completed in less than 4 hours. They cleaned everything before leaving and made sure I was satisfied. I highly recommend Henco and will call them in the future for any plumbing needs!

My hot water heater pilot light would not stay lit and so I only had cold water. After a quick Google search I found Henco Plumbing and called. They could come out same day for $125, which they said would go towards the repair or replacement of my water heater. I called one other plumbing company and they couldn't come out till the following week so I opted for Henco. The tech showed up within a few hours. I was given the option to repair the water heater for around $700 or buy a new one for $2,989. I was convinced that there was not much of the point of repairing the water heater because of how old it was. That left me the only choice of a 40 gallon tank for $2,989 or a 50 gallon tank for $3,100. Those prices seemed really steep but I was desperate so I opted for the 40 gallon tank. I had looked up the tanks online and they ran from $800 to $1,700. I questioned whether I would get an itemized statement because I wanted to know what the rest of the money was for but I was told they only do packages and my only option was the Lesser one for $2,989. I was pretty desperate so I opted for that. The service was very fast and the tech had my hot water back in just a few hours. They also took my old tank with them to dispose of. What I do wish is being given more options. Apparently the water heater I had was top of the line, a Bradford White, and that was what I was sold - but I would have liked an option for a lesser expensive water tank to help me save some money. I do hope going forward the techs will give the customer more options. Money is tight and I was only given the option of repair, or a 40 or 50 gallon tank, of the same brand I already had. I also think the company should give an itemized statement so the customer knows how much they are paying in labor and how much for parts and tank. I did not get that because I was told they don't do that; they just do flat rates. That leaves the customer wondering how much they charge for labor. It also leaves them wondering if that $125 diagnosis service was waved. Their pricing seemed steep because I don't think there were many parts needed that didn't already come with the water heater. I also would have liked a copy of the warranty. I was told they don't give those out either but that it's a verbal one-year parts and service warranty. All of that said, I'm happy with my new water heater and I do think they give good customer service. Because money is tight, I would have just gotten a couple more quotes. Just so I could feel good about how much I paid.

I had a fantastic experience with Henco Plumbing Services! The technician was incredibly professional, knowledgeable, and efficient. What stood out the most was their genuine consideration for the customer—they took the time to explain everything clearly and even suggested solutions that saved me a lot of money. It’s rare to find a company that prioritizes customer needs over just making a sale. I highly recommend Henco to anyone looking for reliable and honest plumbing services!

We had our hot water heater replaced by Rod at Henco Plumbing Services, and he was AMAZING! Something as stressful as replacing a water heater turned into such a smooth and pleasant experience thanks to his professionalism, expertise, and friendly attitude. It was truly a pleasure getting to know him. He walked us through the entire process, answered all our questions, and made sure everything was done efficiently and correctly. The service was top-notch from start to finish. We highly recommend Henco Plumbing Services—especially Rod—for anyone in need of reliable and high-quality plumbing work!

Highly recommend Henco for your plumbing needs! We had a surprise leak under our sink and were able to get an appointment within 24 hours to check it out. Cody was highly professional and knowledgeable, able to see within a few minutes that we needed a faucet replacement. We were on a short timeline, and he got the new faucet replaced within a couple hours and no mess. Cody gave us great advice on future repairs we should be looking out for and we will absolutely reach out again for future work! Thank you to Cody and Henco for helping us!

The plumbers were good—no complaints there. Polite and competent, and the guy who came out initially to diagnose our problem was more knowledgeable and helpful than two older guys who came from other plumbing companies. A few frustrations with the main office though: they said it would take two days when clearly it was going to take three and it did take three (two guys replumbing a whole house in two days?); they never told me when the city inspector was coming—I had to call and ask and then they said oh tomorrow and they don’t give time windows, just a whole day, but when he came and I asked him, the inspector said they do give the plumbing company a two-hour window; and lastly, I still haven’t received any information on how to actually pay the loan. So, for all those reasons, I’d give them 3 1/2 stars if I could but I’ll give them the benefit of the doubt and do 4 instead of 3 since they were always friendly, their bid was the cheapest and the actual work seems good. Not sure what’s up re the inspector/inspection window but I’m glad at least the inspector came early in the day so I was able to get on with my day after all.

Felt very comfortable getting quotes for a new water heater from Rod Sherman. He thoroughly explained the pros and cons of different options in a calm way. Did not feel he was trying to sell anything, simply provide service that was needed. I feel like every service call should be like this.

Josh was super helpful when completing our first maintenance tasks at our new home. He was very respectful of us and our property and took the time to explain what he was doing and his recommendations clearly. Thank you!