High Quality Plumbing Services Portland OR

My husband and I hired Drain Away Rooter to scope a drain in our basement. We were recommended their services. We had a technician show up - he tells us there is no pipe attached to the drain - and that we needed to hire a separate plumbing company to solve our issue. That service call cost us $200. So we called another plumbing company and they quickly let us know that the problem was misdiagnosed. There was a pipe there after all - they showed up - and now we have to pay them for their service call, $300. My husband spoke with the owner of Drain Away Rooter about getting a refund for our initial service call since his technician misdiagnosed the problem. Makes sense to me - why did we pay $200 for misinformation? The owner's response is that it doesn't matter - we still need to pay for a "service fee". He was adamant about this because his guy showed up and took some equipment out of his truck. To compare: I am a photographer. If I show up to take portraits of someone, they pay me, and I send them files are corrupt - why would I still charge them for "showing up" and "providing a service". Personally, I think it's incredibly unprofessional to make a client pay for your mistake - just because you used your time.

I was called, as told, before they arrived on time. Matt came out and serviced my clogged tub. He was super professional and kind. He wore booties in the house, and even wiped down the sludge that came up and splattered while unclogging the drain. Seriously great experience with him and this company! A lot of people leave a mess after finishing the project assigned, and he went above and beyond. 👍🏼

If I could give this company zero stars I would. I have been a property owner for nearly 30 years and own multiple residential and commercial properties. I would put the experience we had with this company in the top 3 worst experiences I have ever had with a contractor in all that time. The worst part is that the work itself was adequate. Not amazing but adequate. The problem is the management and contractors. They were rude, bullying, intentionally misleading. I wouldn't recommend this company to anyone under any circumstance. I can't believe they are in business with the way they behave. Call Environmental Works, Reynolds Sewers or ANYONE ELSE if you need plumbing and sewer services.

We are in the process of buying a property and needed to get a catch basin drain line inspected. Not only was Brandon on time, he was very informative about the functionality of the drain. Because of the inherent bend on the drain line, he was unable to pass a scope. However he took the time to inspect the bottom of the drain and walked around the property with me to show me the sewer line. Hs took genuine interest in our property. And on top of that, they only charged me half of the service call. Thanks a lot, Brandon. We will use your services if we ever have any plumbing issues in the future.

This was the worst experience I've had. Came to unglogg a sewer pipe. On time and nice guy. Insisted I pay $300 upfront....I was desperate and did it. The tools they brought destroyed my floor, removed my toilet, didn't have enough length on the tiny snake they brought. Said he would come back in the morning with the correct tools. Next morning no show. I called and the owner of the company told me it would be $1200 to come back with the larger snake. I didn't have that kind of money for a simple snaking and now my bathroom is destroyed and my toilet is off. He told me he would not be coming back unless I paid the full amount. I called another company who came right away....went through the vent pipe (like you are supposed to) with a camera and said there wasn't even a clog anymore. I had to replace my toilet on my own after they removed.....shearing off one of the mounting bolts. It was a very expensive mistake that I made with these guys.

Shane and his crew replaced a broken backwater valve and pipes due to a root infiltration on our property. I was very impressed with their professionalism and knowledge. Shane took his time explaining every part of the process with me and put me at ease on this unfortunate project we were faced with shortly after moving into our new house. We will definitely be giving them a call with any plumbing projects that pop up in the future.

We had our sewage pump go out on a weekend, thus no usable of toilets or water going down the drains. This company made time for us on a Sunday to assess the issue and also helped us fix a very complicated pump failure. They sent out Troy a very knowledgeable pump drainage man who also guided us on what we needed to do to get our home up and running asap. On a Monday, they changed the schedule around to fit in our urgent matter! Kyle was also very nice and helpful on the phone and aided in our scheduling! We will be using them again!!

Our longtime (vacationing) plumber recommended Drain Away for our 1940's house plumbing, including a plugged tub drain and a complicated pipe leak. These guys were extremely responsive, showed up when they promised and were professional in every way. They even sent a more experienced journeyman the next day to make sure the leak was handled correctly and to recommend alternative solutions. You can tell when a business cares about its customers. We would not hesitate to use Drain Away again, especially in any type of time sensitive situation.