Proline Plumbing

We had an interesting start to our weekend when our [outside] waterline busted on Friday afternoon. We scrambled to find different plumbers who could respond to an emergency situation let alone conduct the repair for the pipe. Proline & their team was amazing with their response time on a Friday evening & their next day repair. Their customer service dispatch team was excellent with scheduling us & updating us through the process. The technicians - Tristan, Viktor, & I believe Alex(?) - were professional, respectful, & excellent with their work. We appreciate you Proline!

I got fleeced. Gas company determined I had some small leaks in the piping around my furnace. I agreed to a $69 service fee and a $75 diagnostic fee from Proline Plumbing to assess the issue and the work needed to be done. The technician decided pretty quickly that he would need to cut out a portion of the gas pipe and replace it. The other option was to replace a lot more piping which he didn't want to do. He made both fixes seem very difficult and labor intensive. The quote was $789 for the work. I asked for a breakdown between parts and labor which he could not provide. I'm in the hole $150 already, I want to get my problem fixed while I have someone out there so I decide to just get the work done. I realized that he never showed me the leak before cutting into my pipe so I ask him if he confirmed there was a leak. The answer was no. He just took the gas companies word without performing his own tests. Not sure why I paid a $150 service and diagnostic fee at this point while missing the most essential part of the diagnostic, confirming the leak. The leaks were there. The work took him about an hour to do. 2 hours total onsite with some back and forth for a total of $933. They did end up cutting the service fee for a total bill of $858. The guy was very nice. I think the work was described as more difficult and time intensive than it was. The diagnostic was incomplete before deciding to take a saw to my pipes. Overall not a great experience. I think the leak is gone, but I can't see myself choosing this company again.

Our first dishwasher started acting up about a month ago and we needed a plumber to assess why it was not draining like it should. After all the home remedy suggested fixes, we finally called Proline Plumbing. Tristan was timely and their service was great. Ironically the dishwasher decided to perform perfectly while they were here, but having them here helped to highlight where our Frigidaire dishwasher was at and if things went bad again what our options would be for replacement and installment and disposal of old dishwasher. Thanks, Tristan!

Thank you for coming to the rescue on a late Saturday afternoon. Your response was quick, and Tristan did a fantastic job fixing my mainline water leak. Definitely saved the day. I will use Proline Plumbing for all my plumbing needs, and will be recommending them to friends and family.

I've had issues with plumbers in the past. But these guys are legit. Every technician I've had has been professional, cordial and most important, they know their stuff. Andres was no exception. He went up and above what was necessary and greatly appreciate it.

Same day service was very nice, most other places I called needed 1-2 days to get to me. My technician Tyrone was very friendly and fixed the stuck nut on my old kitchen faucet in less than 5 mins. I was a bit taken aback by the prices. $69 for them to come out, $155 to remove the nut and I was quoted $254 to install the new faucet I had already purchased (took me less than 10 mins) plus an additional $155 per angle stop to be updated. I’m glad Tyrone was upfront about the costs before doing any work and I’m glad the company policy is to ensure things are up to code but I just couldn’t pay $650+ for a faucet install.

Tyrone was so awesome. We have been trying to solve this issue with more than 5 different plumbing companies, and he was able to find the true issue in such a short amount of time. He was incredibly nice and understanding of financial burdens. As long as we are able, he will always be our only plumber. If I could give him 10 stars I would. Absolutely the best.

Andre was excellent with both his communication and recommendations. I appreciate his knowledge and experience. Highly recommend this company.