A-1 Plumbing Inc

I am a licensed principal broker in Or. I contacted A-1 Plumbing to inquire about getting a quote for repairs that were called out in a home inspection report. I asked if someone could come out to evaluate the crawl space and they said yes. I told them specifically what we needed a professional to evaluate and asked their availability. They said they could go out same day. I booked the appointment and after providing all the contact information they said it would cost a small fee of $59. Hesitant, but I added my client to the phone call and my client was willing pay for it if it meant getting the information we needed. I received a call from the owner and I explained again what we needed. I told him we needed someone to go in to the crawlspace to provide us a quote for work that was found in our home inspection. We wanted someone to look at the drain lines as they were done incorrectly. He said he is on his way to the house. Upon arriving, he called me and said that unfortunately he is going to have to charge us $410 to enter the crawlspace. Frustrated, I asked why this was not conveyed when I spoke to the office nor did the owner explain this to me when I spoke to him. He seemed like he wanted to get off the phone quickly and said we miscommunicated and he is unable to perform the inspection until it was paid. Please be aware as they do not specify their service fees up front. I would not be calling them for a quote in the future.

Beware when doing business here A1 plumbing came out to do a repair at my mom‘s house and this is a follow up of our experience with them. After talking with Carl, he said their company policy on their work is a one year warranty. Needless to say, the conversation was not fun, neither one of us were very nice, but Carl made it very clear that to many people have wasted his time with issues like this. Great customer relations is where your bread and butter is and his attitude is horrible. Needless to say, he had to come back out check the dishwasher nothing was found. It wasn’t leaking. It was a big misunderstanding.. A1 was paid in full for the first job $840 so because of carls issue having to go 21 miles out of his way and clearly insisted that’s why he charged her an additional $362 full diagnostic fee and cost of trip. My mother showed this man some gratitude because he was doing some work for her and let him bring his daughter into her house to be warm and comfortable instead of making her sit in his service van, and you would think he would reciprocate that to her but apparently not. I did not dispute the $80 trip fee, but a full diagnostic fee when you were already obligated under your own policy for a one year warranty on repairs to come out. This is how you treat a good customer and charge her full price again because you’re angry shame on, you guys do better.

I called A-1 Plumbing to repair a leak under the house plus a couple of other plumbing issues per an inspection report from the future buyer. I was very pleased when they were able to come the next day. Carl was prompt for the appointment and very efficient. He repaired the leak, took care of other issues, and wrote up a good report for the inspector. I thank you much and would highly recommend their services.

Thank you for your advice on our toilet install. Appreciate your honest and thorough assessment. We will be scheduling the installation today.

A great experience with the visit from A-1 Plumbing. I had some unusual plumbing applications and found their knowledge, creativity, and detail to be just what was needed. The estimate of cost came through very quickly. Possibly in an hour or so. I found the costs to be very fare to both A-1 and myself. They were personable and professional as well as respectful and considerate. No question who I will use for my current and future plumbing projects. I recommend A-1 Plumbing without reservation. Good people, including the office staff. Great company overall. 🌟🌟🌟🌟🌟

They were able to get someone out to me the same day - on a holiday! The two gentleman that came out were kind, courteous, and explained everything that needed done. I thought I just had a leak but they explained how everything under my sink was not to code. They helped me take pictures and explained that if this was not called out in my inspection report (I’m a new homeowner) that I may be able to reach out to my inspector and their insurance would reimburse me. I would recommend them ten times over. Thank you!

A-1 came out quickly to take care of our plumbing issue. Plumbers were knowledgable and took care to inform us of their process along the way. They are on our to call list for future plumbing concerns.

The shower is fixed and we can adjust the temperature! No cold showers anymore. Great communication, professional demeanor, left space clean.