C.J. Hansen Company, Inc.

Mixed Customer Experiences: Some customers report excellent service, professionalism, and responsiveness, particularly with specific technicians (David, Brandon, Nate, Jake, Chris). Others report poor communication, unresolved issues, and overbilling.
Negative Experiences: One long-term customer experienced a decline in service quality, including billing disputes, a belligerent technician, and unresolved warranty issues. Another customer was charged for a bid without prior notification.
Service Issues: Problems include slow response times, failure to provide quotes, and technicians unfamiliar with specific equipment.
Billing Concerns: Overbilling for service time, and charges for bids without prior disclosure.
Positive Experiences: Customers are happy with the installation of new systems and with the company's responsiveness.

Review Summary