Judson's Inc.

When our old water heater started gushing all over the floor, I called these guys since they'd done good work for us in the past. Within 24 hours they installed a brand new water heater (a power vent gas type, not the easiest to find), and they also came back the same day to fix a faucet that coincidentally had clogged. The price was fair, they were responsive (both via email and phone) and on time, and professional and friendly. They re-used they original retention straps with no issues. I would definitely use them again!

It’s hard to believe that this company continues to be in business. I have 28 short-term rental units, so we deal with vendors regularly. 6 of our units are in the same building, and we were having plumbing issues in four of them. The woman in customer service let us know someone could come out today, but “we don’t make appointments.” When I asked what that meant, she said we’d just “have to wait. Sometimes that means you have to waste a whole day.” Knowing that that’s not how any other service company works, since we deal with others regularly, I found this to be a huge turnoff, but they’d been recommended by someone I respect, so I thought, “maybe it’s worth it.” When they did come out that day, (3:00pm, after waiting since 8:00am,) they would only deal with one of the four problems that day, a leaking sink. The plumber replaced a gasket in the sink. 24 hours later, the sink was leaking again, causing full flooding throughout the kitchen. Two days later, another Judson’s plumber came to fix that sink. Again we waited around all day, and again, he would only look at one of our four problems. He noted that there wasn’t a gasket issue anyway, that the whole faucet needed to be replaced. This was on a Friday, and we were told someone would get back to us on Monday to set another (non-timed) appointment for the other three issues. On Monday they did call, and set an appointment for the following Friday. We waited around all day that Friday, and they no-call, no-showed. I left a voicemail on Friday night, asking what happened. On Monday morning, still without a call back, I called them again. The woman told me she’d call back in 20 minutes. At the time of this writing, it has now been 11 hours since she was supposed to have called back 20 minutes ago, and two other plumbing companies have instead been here today (same-day, timed appointments,) to do the jobs that Judson’s should have done two weeks ago. I will never call them again, and suggest you don’t either.

Terrible experience. We had to have our water heater and flooring replaced due to a leak. Judson's was suggested to us due to ease of availability for followup of warranty or parts. The plumber was very rude and dismissive of our questions, and copped an attitude about needing to remove an enclosure from around the water heater before he could get to it. He loudly cursed and complained about how this wasn't the simple job he had expected. He demanded to speak with the flooring company over the phone, and was very rude with them as well. There were retention straps around the water heater that the plumber tore out without regard to wall damage. We had to wait an extra week and a half for hot water because there was no one available after our new floor was put in, although we were assured that a simple phone call would have someone out there the following day. The SAME plumber did eventually come back out. He drilled a new hole in our brand new flooring for a new pipe without running it by us first, told us we could just "buy a flange" to cover the gap around the pipe (the hole was very uneven). He refused to reassemble the enclosure that he had taken apart previously. We ended up needing to call the flooring company to come back out to reassemble the enclosure and caulk around the hole in the floor and install the flange. They did all of this with courtesy and professionalism, and even provided extra wood supports at no extra charge. We spoke to a supervisor afterward who was very apologetic, and sent him pictures of the damage to our home. He said that this was not a plumber that normally worked on water heaters and that it was "unlikely" we would get the same one again. He also said there would be "feedback" provided to the plumber. Now we have aggressive messages on our phone about needing to pay for the privilege of having our home damaged and having to deal with possibly the worst customer service either of us has ever experienced. The ONLY reason that there is even a single star is that the pricing was good compared to other companies. Had we known what we were going to experience, we would have gladly paid more to go with someone else. We will be sending them $5 per month.

Judson's Inc. is the best! Other contractors from other fields either show up and then ghost you or never bother to show at all. Those that do are average at best. Have a problem? Judson's have you scheduled within a week. 2 hour window? Judson's will call and be there early. Do you think it will take a lot of time to resolve your issue? Took them half the time, each time, on three issues on two different properties? Do you think it will cost a lot? Lower cost than other bids giving higher prices. Quality service from experienced employees? Yes, they have that, too.

I’ve used Judson’s multiple times both for plumbing emergencies and a total repipe. They have been all nothing but polite, prompt and affordable. The repipe was done quickly and painlessly for me which I appreciate as I have a newborn at home. Our cat even got into the crawlspace and the foreman spent extra time helping to get her out. Would very highly recommended!

How do I give zero stars? I had an appointment made Friday for them to show up yesterday (Monday) for a leak that was gushing a gallon a minute of hot water and they literally never showed up, didn't call or return any messages. I've never experienced anything like this. And now I still have no appointment, nobody has contacted me and of course the leak is still happening. After talking to other plumbers it sounds like they do this to lots of people as the other companies are constantly getting calls after dealing with Judsons.

Supply house is just "meh", counter clerks don't know left from right, asking any questions is like pulling teeth, never get greeted at the door, haven't dealt with their plumbers, primarily because they were never available when I needed them, maybe that was for the best judging by other 1-star reviews, but the plumbing supply store is not a place I'd go to again unless it's just to pick up something specific that only they have in stock, got a weird vibe every time I was there or called them, there are at least two other excellent supply stores nearby that have far better employees, word to the staff - try harder - customer service still matters even nowadays...

The job was done poorly with "made on the spot" tools instead of the Moen tool required. The leak returned within days. One of the faucets (hot) turns off and on the wrong way now. The other doesn't stop turning when you go to turn it off. When I called to let them know the problem and get it corrected I was treated like I was mistaken. Her name was Star and I have never in my life received such poor customer service. In the end her recommendation was that I call another plumber to correct the problem. The original leak was discovered when I was having my tub refinished. The job can not be finished until the leak is fixed. This has caused the company that I am having do that project to return an additional time. This will cost me more for that job. If I could have chosen a negative 10 star recommendation I would have.