NW Sewer & drain

I don’t know what happened. He was a no show. No call. No text. Why? I get there are a lot of people with plumbing problems. If you’re so busy just tell me. You probably should not have the ad that you are a 24/7 emergency place. You have so many great reviews, but I see you have done this no call no show before. I do not understand why you can’t just call and say you apologize but can’t make it because you’re so busy. I waited around all day and night hoping you would show up because you clearly state emergency any time of night. All it takes is for one little text that you can’t make it. This is so unprofessional to leave people hanging.its very disappointing. How do you feel when you read these? Could you care less? Do you feel bad? Is it because we said we have someone scheduled in two days? Because it difficult to wait two days for a shower or to flush the toilet. Anyway, I really hope you take this to heart and don’t do this to another person.

Amazing service Called monday at 4pm Alex was at our house by 6pm same day Very friendly and knowledgeable He checked all our pluming and explained to us how everything worked. Fixed our badly clogged sink, we also had a slow drain in the bathroom and he took care of that at no additional cost For the price and above and beyond he went I highly recommend NW sewer Specially the fact he called back today just to check and ensure all was still working good tells me they truly care about their customers We will only be using them in the future

Soft spoken professional puts you at ease and completes work while educating and respecting your space. Double checks finished work and ensures you’re satisfied before leaving the job. Highly recommend for any plumbing needs.

Not really sure what happened here, but I called on 07/16 to discuss having a camera inspection done on my rain drain system. They were super professional and helpful during this call. I got scheduled to have them come out on 07/23 to perform the inspection. On 07/23 - they no-call, no-showed the appointment. I called and left a voicemail trying to figure out if this was a miscommunication on my end, or a mismanagement on theirs. My voicemail was never answered and I haven't heard from anyone at the company since. I don't know why they never followed up, but I guess I'll be looking elsewhere for service.